Shantel Rodrigues
Layton,UT
Summary
Highly skilled Business Operations Coordinator with experience in streamlining business processes, increasing operational efficiency, and leading cross-functional teams. Strengths include strong analytical skills, keen attention to detail, and proficiency in project management. In previous roles, initiated strategic process improvements that enhanced productivity and reduced costs.
Overview
7
7
years of professional experience
Work History
Business Operations Coordinator
Select Health Insurance
01.2023 - Current
- Resolves customer complaints pertaining to operational issues efficiently, and effectively.
- Acts as a liaison between multiple departments to support operational productivity, and represent the corporation.
Claims Processor
Select Health Insurance
03.2022 - 01.2023
- Reduced loss ratios through fair and prompt processing of claims.
- Based payment or denials of medical claims upon well-established criteria for claims processing.
Service Specialist
Select Health Insurance
01.2020 - 03.2022
- Provided training and support to new customer service team members.
- Resolved customer complaints in a timely manner by researching and providing appropriate solutions.
- Coached front-line team members in strategies to improve customer service and proactively mitigate issues.
- Addressed and escalated complex customer issues to management, when necessary.
- Organized information by using spreadsheets, databases or word processing applications.
- Identified and implemented opportunities for process improvements.
Health Benefits Specialist
Select Health Insurance
06.2018 - 01.2020
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Managed high-volume inbound and outbound calls to address customer inquiries.
- Provided guidance and support to new customer service representatives.
Education
Diploma -
Ben Lomond High School
Ogden, Ut05.2014
Skills
- Process change & implementation
- Solving complex problems
- Professional communication
- Time and project management
- Customer support
Languages
- English, Fluent
- Portuguese, Fluent
Timeline
Business Operations Coordinator
Select Health Insurance
01.2023 - Current
Claims Processor
Select Health Insurance
03.2022 - 01.2023
Service Specialist
Select Health Insurance
01.2020 - 03.2022
Health Benefits Specialist
Select Health Insurance
06.2018 - 01.2020
Diploma -
Ben Lomond High School
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