Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
Generic

Shantel Rogers

Bainbridge,GA

Summary

  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.

Overview

6
6
years of professional experience

Work History

Meat Clerk

Pic N Sav
09.2022 - 03.2023
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Restocked products based on available inventories and customer demands.
  • Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.

Home Health Aide

Celebration Group Homes
03.2021 - 06.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Followed nutritional plans to prepare optimal meals.
  • Developed individual care plans for clients based on specific needs.

Sales Associate

Walmart
04.2017 - 12.2019
  • Stocked Dairy/Frozen Products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Server

Holiday Retirement
04.2018 - 07.2018
  • Served lunch and dinner to the elderly.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Tracer

Koyo Bearings
11.2016 - 02.2017
  • Traced Car parts for vox wagon
  • This was a temporary job.

Education

None - CNA

Lively Technical Center
Tallahassee, FL
07.2018

Diploma -

BainbridgeHigh School
Bainbridge, GA
05.2014

Skills

  • Production (Less than 1 year)
  • Warehouse Associate
  • General Labor
  • Meat Processing
  • Stock Rotation
  • Meat Deboning
  • Resolving Complaints
  • Customer Relations
  • Stocking and Replenishment
  • Dependable and Cooperative
  • Team Player
  • Attention to Detail
  • Data Entry
  • Cleaning and Organization
  • Cleaning and Sanitizing
  • Customer Complaint Resolution
  • Customer Needs Assessment
  • Multitasking and Organization
  • Time Management and Organization
  • Customer Transactions
  • Collaboration and Teamwork
  • ServSafe
  • Server and Staff Support
  • Meal Preparation

Additional Information

Very hard worker. I'm dependable and trustworthy. Organized and honest. Fast learner.

Assessments

  • Merchandise & Supply Storage Skills, Highly Proficient, 12/01/18, https://share.indeedassessments.com/share_assignment/iw9wwsz4rapgi9kf
  • Mechanical Skills: Monitoring, Familiar, 12/01/18, https://share.indeedassessments.com/share_assignment/ugs2gluxtqgllla4

Timeline

Meat Clerk

Pic N Sav
09.2022 - 03.2023

Home Health Aide

Celebration Group Homes
03.2021 - 06.2021

Server

Holiday Retirement
04.2018 - 07.2018

Sales Associate

Walmart
04.2017 - 12.2019

Tracer

Koyo Bearings
11.2016 - 02.2017

None - CNA

Lively Technical Center

Diploma -

BainbridgeHigh School

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Shantel Rogers