Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Awards
Timeline
Generic

Shan'Tel Samuels

Queens Village

Summary

Goal-oriented individual dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Friendly and enthusiastic person with specialized knowledge in customer service, safety, and retail.

Overview

11
11
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

QSAC, Inc.
08.2024 - Current
  • Provided direct support and assistance to individuals with disabilities in their daily activities
  • Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing
  • Administered medications according to prescribed schedules and documented any changes or reactions
  • Supported individuals in maintaining a clean and organized living environment
  • Prepared nutritious meals based on dietary restrictions and preferences
  • Transported individuals to medical appointments, social outings, and community events
  • Promoted independence by teaching life skills such as cooking, cleaning, budgeting, and using public transportation
  • Engaged individuals in recreational activities to enhance socialization and promote physical fitness
  • Monitored behavior patterns of individuals to identify any signs of distress or changes in mental health status
  • Collaborated with healthcare professionals to develop comprehensive care plans for each individual's unique needs
  • Documented all interactions, observations, incidents, and progress notes accurately
  • Attended training sessions regularly to stay updated on best practices in the field of disability support services
  • Advocated for the rights and well-being of individuals with disabilities within the community
  • Maintained confidentiality of sensitive information regarding the individuals' personal lives
  • Responded promptly to emergencies or crisis situations following established protocols
  • Demonstrated empathy, patience, and understanding when working with individuals experiencing emotional challenges
  • Ensured a safe environment by implementing appropriate safety measures at all times

Human Resource Receptionist

DO & CO catering inc.
04.2024 - 08.2024
  • Managed full-cycle recruitment process, including sourcing, screening, interviewing, and onboarding of new employees
  • Developed and implemented employee engagement initiatives to improve overall job satisfaction and retention rates
  • Maintained accurate HR records and files in compliance with legal requirements
  • Coordinated training programs for employees on topics such as diversity awareness, sexual harassment prevention, and workplace safety
  • Provided guidance to managers on disciplinary actions, terminations, and other employment-related matters
  • Performed data analysis on HR metrics to identify trends or areas for improvement in recruitment processes or employee satisfaction levels
  • Managed the annual performance review process for all employees within the organization
  • Responded promptly to employee inquiries regarding payroll, benefits, time off requests, etc
  • Skilled in Microsoft excel and Microsoft word
  • Type 100 wpm
  • Answered calls/ scheduled meetings
  • Issued identification employee cards

Assistant Restaurant Manager

SSP America
11.2017 - 01.2022
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Take dining reservations
  • Familiar with the open table system
  • Worked busy holidays
  • Maintain sanitation, health, and safety standards in work areas
  • Clean, Stock, and restock workstations and display cases
  • Communicate with customers regarding orders, comments, and complaints
  • Micros POS system
  • Schedules
  • Inventory
  • Monthly Safety
  • Ordering
  • Overseeing entire Terminal 7
  • HotSchedules trained
  • Vista Trained
  • Microsoft Excel
  • Microsoft Word/Outlook
  • Glory Money dispenser trained
  • Barista trained
  • Bar Trained
  • Food handlers
  • Recruiting

SALES ASSOCIATE / STOCK

MARSHALLS
09.2015 - 05.2017
  • Greet customers and ascertain what each customer wants and needs.
  • Describe merchandise and explain use,operation, and care of merchandise to customers.
  • Recommend,Select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and it merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Prepare merchandise for purchase.
  • Watch and recognize security risks and thefts,and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.

Sales Associate

Champs Sports
09.2015 - 01.2017
  • Greet customers and ascertain what each customer wants and needs.
  • Describe merchandise and explain use,operation, and care of merchandise to customers.
  • Recommend,Select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and it merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Prepare merchandise for purchase.
  • Watch and recognize security risks and thefts,and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.

HOSTESS

VIRGIL'S REAL BARBECUE
01.2014 - 09.2016
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Take dining reservations
  • Familiar with the open table system
  • Worked busy holidays
  • Maintain sanitation, health, and safety standards in work areas
  • Clean, Stock, and restock workstations and display cases
  • Communicate with customers regarding orders, comments, and complaints

Education

College certification - Culinary Arts

Auguste Escoffier School of Culinary Arts
Boulder
06.2025

HIGH SCHOOL DIPLOMA - Humanities

BEDFORD STUYVESANT PREPARATORY HIGH SCHOOL
New York
06.2014

Skills

  • Time Management
  • Coordination
  • Active Learning/Listening
  • Monitoring
  • Social Perceptiveness
  • Customer and Personal Service
  • Negotiation
  • Persuasion
  • Micros POS
  • Restaurant Management
  • Order Entry
  • Culinary Experience
  • Food Safety
  • Administrative Experience
  • Profit & Loss
  • Recruiting
  • Inventory Control
  • Customer service
  • Guest Services
  • Microsoft Office
  • Office management
  • Clerical experience
  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Attention to detail
  • CPR certification
  • Certified in CPR/AED

Certification

Food Handler, 2018-11-01, Present

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Work Permit: Authorized to work in the US for any employer
  • Availability: Anywhere
  • Visa Status: Authorized to work in the US for any employer

Awards

  • New York City for Good Citizenship, 2014-06-01
  • Graduated with a 3.0 GPA
  • Awards in all subjects
  • Volunteered at St. John's Bread & Life Pantry
  • Was a member of BedStuy Prep Crochet Club

Timeline

DSP (Direct Support Professional)

QSAC, Inc.
08.2024 - Current

Human Resource Receptionist

DO & CO catering inc.
04.2024 - 08.2024

Assistant Restaurant Manager

SSP America
11.2017 - 01.2022

SALES ASSOCIATE / STOCK

MARSHALLS
09.2015 - 05.2017

Sales Associate

Champs Sports
09.2015 - 01.2017

HOSTESS

VIRGIL'S REAL BARBECUE
01.2014 - 09.2016

College certification - Culinary Arts

Auguste Escoffier School of Culinary Arts

HIGH SCHOOL DIPLOMA - Humanities

BEDFORD STUYVESANT PREPARATORY HIGH SCHOOL

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