Shantel Sims
Fresno
Summary
Dynamic Food and Beverage Manager with a proven track record at Hilton Garden Inn Hotel, excelling in inventory management and customer service. Successfully enhanced dining experiences through effective conflict resolution and staff training, while implementing cost-effective strategies that improved profitability and compliance with health regulations.
Overview
13
13
years of professional experience
Work History
Food and Beverage Manager
Hilton Garden Inn Hotel
Clovis
06.2012 - Current
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Maintained accurate records of daily transactions using point-of-sale systems.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Partnered with chefs in developing new recipes while maintaining a cost-effective approach that maximizes profits.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
Education
Associate of Business Administration -
Heald College
CASkills
- Inventory management
- Point-of-sale systems
- Employee training
- Customer service
- Conflict resolution
- Beverage making
- Food and beverage operations
- Ordering supplies
- Table management
- Multitasking
- Staff scheduling
- Collaboration and teamwork
- Active listening
- Organizational skills
- Professionalism
- Food safety management
- Dining Services
Timeline
Food and Beverage Manager
Hilton Garden Inn Hotel
06.2012 - Current
Associate of Business Administration -
Heald College
Similar Profiles
Dimash BegzhanDimash Begzhan
Breakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday InnBreakfast Attendant at Hilton Garden Inn Hotel, The Summit, Holiday Inn
Johanna RamirezJohanna Ramirez
Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)Floor Supervisor at Hilton Garden Inn Hotel (kimpton Theta Hotel)
Jayci KriegerJayci Krieger
Server/Bartender at Hilton Garden Inn HotelServer/Bartender at Hilton Garden Inn Hotel
Shawn FarmerShawn Farmer
Housekeeping Cleaner at Hilton Garden Inn HotelHousekeeping Cleaner at Hilton Garden Inn Hotel
Stephen DufurStephen Dufur
Shift Supervisor/Assistant Store Manager at Rite Aide PharmacyShift Supervisor/Assistant Store Manager at Rite Aide Pharmacy