Shantel Stewart
Victorville,CA
Summary
Detail-oriented professional with focus on deadlines and skilled. Confident professional knowledgeable in data confidentiality and privacy practices when reviewing patient information. With a strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Therefore, seeking a career position within a company, where professional experience, education and abilities would be an advantage to the growth of an employer and myself.
Overview
19
19
years of professional experience
Work History
Home Health Aide
True Beautyflys Home Health
01.2014 - Current
- Accompany clients to doctors' offices and on other trips outside the home
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Improved patient well-being by providing compassionate and attentive personal care.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Receptionist
Todd H. Yamada DDS
03.2006 - 12.2007
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Medical Biller
Metropolitan Medical Group
04.2005 - 08.2005
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Education
Associate of Science - Business Administration
06.2025
- Business Administration/ Real Estate Transfer Degree
Real Estate
06.2022
- Real Estate Broker Certificate of Completion
General Studies
Medical Billing & Coding
04.2004
Skills
- MS Office
- Problem Solving
- Records Management
- Collection Calls
- Customer Service
- Claims Processing
- Multitasking and Organization
- Teamwork and Collaboration
- Administrative Support
- Time Management
- Critical Thinking
- Data Entry
- Claims Processing
- Multitasking and Organization
- Teamwork and Collaboration
- Commercial and Private Insurance
Timeline
Home Health Aide - True Beautyflys Home Health
01.2014 - Current
Receptionist - Todd H. Yamada DDS
03.2006 - 12.2007
Medical Biller - Metropolitan Medical Group
04.2005 - 08.2005
Glendale Community College - Associate of Science, Business Administration
Glendale Community College - , Real Estate
Victor Valley College - , General Studies
Maric College - Los Angeles - , Medical Billing & Coding
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