Shantel Stradford

• Coordinate and manage monthly general sales meetings, including preparing agendas and materials.
• Develop and present PowerPoint presentations showcasing division growth projections.
• Serve as a primary liaison between suppliers and internal teams to ensure seamless communication.
Collaborate across departments to streamline processes and enhance operational efficiency.
Provide support to a team of 46 sales representatives by assisting with order placements and issue resolution.
• Assist a management team of four with daily administrative and operational tasks.
Utilize CRM and Salesforce platforms to track sales data and manage customer relationships.
• Lead monthly supplier work-with initiatives to strengthen partnerships, and improve sales strategies.
• Oversee expense reporting for leadership using Concur, ensuring accuracy and compliance.
• Arrange domestic and international travel, including booking flights and accommodations.

• Leading a team of five CSR professionals in training and coaching to develop best business practices.
• Manage workflow between two different case management queues.
• Collaborated with cross-functional teams to address complex customer needs, and provide comprehensive solutions.
Assist in new item pre-sell releases to ensure Allied is first to market.
• Ability to follow up with operational owners and escalate issues that cannot be resolved in a timely manner.
• Maintained up-to-date knowledge of industry trends and changes, providing valuable insights to both customers and team members alike.
Assist in updates and distributions of ad hoc, weekly, monthly, quarterly, and annual sales reports and scoreboards.
• Improved customer satisfaction by actively listening to concerns, and providing timely resolutions.
Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
Achieved departmental goals by developing and executing strategic plans, and performance metrics.

• Point of contact for key account – Bottle King. • Collaborated with divisional VPs and purchasing directors for special products such as Claze Azul, Cakebread, Don Julio, and Glenfiddich.
• Ensure all orders are successfully processed in a timely manner, and make sure all pickup requests are processed.
• Communicated with the Operations and Transportation teams in case of any urgent orders.
• Scheduled meetings with management to improve ways of working.
Point of Contact for key account - ShopRite.
• Communicated with buyers regarding any concerns, or invoice discrepancies.
• Ensured all orders were processed in a timely manner.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Handled discrepancy invoices, issued credits to ensure invoice pricing is correct, and retail incentive payments were complete.
• Provided product/service information and resolved many emerging problems that customers encounter.

• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating the company website and placing online orders, improving the overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for customers.
• Responded proactively and positively to rapid change.

• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries and provided accurate information regarding products and services.
• Conducted regular follow-up calls with customers after resolving their issues.