SHANTEL JEFFERSON
Nashville,TN
Summary
Seeking fast-paced, structured work environment that utilizes my knowledge, education and expertise to assist clients and to deliver bottom-line results to the organization. Organized employee possessing strong interpersonal skills. Creates business partnerships and builds trust with managers and employees to create a positive work environment.
Overview
19
19
years of professional experience
Work History
Senior Loan Processor
BMO Harris Bank
09.2021 - 05.2024
- Worked closely with sales partners to provide daily status and updates on files in process, Verify and validate income and asset documentation provided by borrower before submission to underwriting, Communicated at minimum weekly with borrowers regarding file status and items needed for closing, Review policy and procedure changes as received by manager and updated on company homepage, Review underwriting guidelines while reviewing files for initial submission to underwriting, Financial Document Review, Status Updates
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Provided quick turnaround times to maintain fast-past schedule.
Collections Team Lead
BMO Harris Bank
02.2019 - 09.2021
- Contacting Borrowers, Information Verification, Customer Interaction, Loan Evaluations, Cash Flow and Financial Analysis, Financial History Reviews, Reporting, Coaching, Making/Taking escalation calls, Collecting payments from customers, Facilitating weekly huddles, Training new employees
Precertification Specialist
Allen Memorial Hospital
01.2014 - 01.2019
- Notifying insurance companies of inpatient stays by phone, fax, or online, Reviewing and analyzing patient benefits, Sending out patient responsibility letters, Keeping documentation updated as needed, Daily communication with patients, Running daily reports, Working in registration as needed, Educated patients on eligibility and affordability options by offering insightful information, Received, recorded and addressed incoming and outgoing communication via telephone and email, Trained and mentored new hires, resulting in stronger staff development and increased productivity
- Analyzed trends in denials or authorization delays to identify opportunities for improvement within the precertification department.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
Home Loan Processor
Wells Fargo Bank
02.2013 - 01.2014
- Worked closely with sales partners to provide daily status and updates on files in process, Verify and validate income and asset documentation provided by borrower before submission to underwriting, Communicated at minimum weekly with borrowers regarding file status and items needed for closing, Review policy and procedure changes as received by manager and updated on company homepage, Review underwriting guidelines while reviewing files for initial submission to underwriting
Consumer Loan Processor
Lending Solutions Inc
08.2012 - 02.2013
- Process inbound loan request for consumer loans for credit unions and banks, Pre-underwriting loan applications before final decision is rendered by underwriter, Review credit report in detail to discuss with borrower and underwriter, Cross-sell bank/credit union products when loan approval was issued, Ensure lending guidelines were followed for all states and Canadian provinces
Officer Manager
ChecKing
09.2010 - 07.2012
- Process payday loans - determine eligibility based on information provided by borrower, Daily, monthly and annual reporting, Work closes with banks verifying funds and valid account information, Marketing
Senior Supervisor Customer Care
United Healthcare
11.2005 - 03.2010
- Resolved employment-related disputes through proactive communication, Handled understaffing, disputes, terminating employees and administering disciplinary procedures, Represented organization at personnel-related hearings such as unemployment
- Mandated policy, procedure, and performance adherence for continued and increased operational efficiency and profitability.
- Mentored junior team members for accelerated professional growth and skill development.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Developed strategic plans in alignment with company goals, effectively communicating objectives to the team.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Implemented cost-saving initiatives, reducing operational expenses without compromising quality or productivity.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
Education
Master of Science - General Business Management
Upper Iowa University
Waterloo, IA05.2019
Bachelor of Science - Business Administration And Management
Upper Iowa University
Waterloo, IA05.2017
Bachelor of Science - Human Resource Management
Upper Iowa University
Waterloo, IA05.2017
Skills
- Processing procedures
- Documentation Review Competence
- Strong attention to detail
- Effective Time Management
- Adaptability to Change
- Software application proficiency
- Regulatory Compliance Knowledge
- Team Collaboration Strengths
- Financial document review
- Legal Compliance
- Industry Networking Abilities
- Advanced Organizational Skills
- Dedicated Work Ethic
- Deadline Management
Timeline
Senior Loan Processor
BMO Harris Bank
09.2021 - 05.2024
Collections Team Lead
BMO Harris Bank
02.2019 - 09.2021
Precertification Specialist
Allen Memorial Hospital
01.2014 - 01.2019
Home Loan Processor
Wells Fargo Bank
02.2013 - 01.2014
Consumer Loan Processor
Lending Solutions Inc
08.2012 - 02.2013
Officer Manager
ChecKing
09.2010 - 07.2012
Senior Supervisor Customer Care
United Healthcare
11.2005 - 03.2010
Master of Science - General Business Management
Upper Iowa University
Bachelor of Science - Business Administration And Management
Upper Iowa University
Bachelor of Science - Human Resource Management
Upper Iowa University
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