Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Supernaw

Anadarko ,OK

Summary

Dynamic and detail-oriented professional with extensive experience as a Cage Cashier at Sugar Creek Casino. Proven track record in cash handling and customer service, enhancing operational efficiency and ensuring compliance with regulations. Recognized for reliability and teamwork, consistently delivering exceptional service while managing high volumes of transactions accurately.

Overview

7
7
years of professional experience

Work History

Cage Cashier

Sugar Creek Casino
10.2022 - Current
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.

Machine Operator

Baity Screw Machinery Products
06.2022 - 10.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.

Cage Cashier

Kiowa Casino Carnegie
01.2022 - 04.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Strengthened customer loyalty through friendly and professional service, even during busy periods.
  • Understood and consistently followed gaming commission rules governing establishment activities.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.

Restaurant Waiter

Sugar Creek Casino
07.2018 - 08.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

Anadarko High School
Anadarko, OK
05.2018

Skills

  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling
  • Data entry efficiency
  • Teamwork orientation
  • Cash balancing
  • Time management proficiency
  • Customer service

Timeline

Cage Cashier

Sugar Creek Casino
10.2022 - Current

Machine Operator

Baity Screw Machinery Products
06.2022 - 10.2022

Cage Cashier

Kiowa Casino Carnegie
01.2022 - 04.2022

Restaurant Waiter

Sugar Creek Casino
07.2018 - 08.2019

High School Diploma -

Anadarko High School

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