Hi, I’m
Shantel Taylor
Summary
I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support and proficient in customer service best practices and related options. I'm a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. I'm committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
years of professional experience
Work History
Chick-fil-A
Hospitality Professional
04.2022 - Current
Job overview
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Acknowledged outstanding staff performance to boost morale.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Firehouse Subs
Cashier
12.2016 - 05.2020
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
St James Lutheran Church & School
Teacher
08.2016 - 05.2020
Job overview
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Fostered student curiosity and interest through creative hands-on activities.
Education
USC SumterSumter, SC
Associate of Arts from Music Education
University of South Carolina - ColumbiaColumbia, SC
Associate of Arts from Vocal Performance
Central Carolina Technical CollegeSumter, SC
Associate of Science from Early Care And Education
Midlands Technical CollegeWest Columbia, SC
Associate of Science from Nursing
Sumter High SchoolSumter, SC
High School Diploma
06.2013
University Overview
- Honor Roll 2009-2013
- Pell Grant Scholarship Recipient
- 4.0 GPA
- Extracurricular Activities: Choir and Drama
- Library Club Member
- National Technical Honors Society Member
Skills
- Collaborative Environments
- Correspondence Writing
- Team Meetings
- Complex Product Knowledge
- Effective Written and Verbal Communication
- Process Optimization
- Policy and Procedure Adherence
- Good Communication Skills
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Process Transactions
- Communications Strategies
- Sales and Upselling
- Reading Comprehension
- Telephone Etiquette
- Data Evaluation
- Microsoft Office
- AVAYA Aura
- Customer Information Databases
- Customer Service
- Customer Service and Assistance
- Quality Deliverables
- Ability to Work Independently
Languages
English
Native or Bilingual
Timeline
Hospitality Professional
Chick-fil-A
04.2022 - Current
Cashier
Firehouse Subs
12.2016 - 05.2020
Teacher
St James Lutheran Church & School
08.2016 - 05.2020
USC Sumter
Associate of Arts from Music Education
University of South Carolina - Columbia
Associate of Arts from Vocal Performance
Central Carolina Technical College
Associate of Science from Early Care And Education
Midlands Technical College
Associate of Science from Nursing
Sumter High School
High School Diploma
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