SHANTEL TAYLOR
4823 E Pacific View Terrace, Lauderdale Lakes,US
Summary
I am a hardworking and driven customer service practitioner that pays keen attention to detail and customer satisfaction. I consider myself a problem solver and I look forward to new challenges and opportunities that will aid in my professional development.
Overview
5
5
years of professional experience
Work History
Coral Springs Auto Mall
08.2022 - Current
- Familiar with computer systems call center technology and scheduling software
- Work collaboratively with Service Department and internal partners to deliver a peerless customer experience
- Answers calls and online inquiries from customers
- Professionally greets customers and assists them with their request
- In charge of scheduling appointments and conducts follow-ups with 'no shows'
- Ensure customers satisfaction with service by maintaining communication
Receptionist
Legacy Nail Lounge
06.2020 - 12.2020
- Engage customers and aided in setting appointments
- Organized all appointment times in order to maintain seamless daily operation
Server
Gordon Biersch Brewery and Restaurant
01.2020 - 03.2020
- Waited tables and took orders
- Performed hostess duties
Education
Real Estate Sales Associate -
Gold Coast Schools
Lake Worth, Florida10.2024
Associate Degree - Hospitality and Tourism Management
Bethlehem Moravian College
05.2018
High School Diploma -
Saint Elizabeth Technical High School
06.2016
Skills
- Computer Skills
- Customer Service Skills
- Verbal Communication Skills
- Team Player
- Very Organized
- Patient
- Ability To Work Well Under Pressure
- Proficient in Microsoft Office
- Proficient in Microsoft Word/Excel
Accomplishments
- Real Estate Sales Associate Pre-License
- Associate Degree in Hospitality and Tourism Management
Timeline
Coral Springs Auto Mall
08.2022 - Current
Receptionist
Legacy Nail Lounge
06.2020 - 12.2020
Server
Gordon Biersch Brewery and Restaurant
01.2020 - 03.2020
Real Estate Sales Associate -
Gold Coast Schools
Associate Degree - Hospitality and Tourism Management
Bethlehem Moravian College
High School Diploma -
Saint Elizabeth Technical High School