SHANTEL WEATHERS
4306 Jackman Rd. Toledo,Oh
Summary
Dedicated and detail-oriented phlebotomist with nearly 6 years of experience in performing blood draws, managing patient records, and ensuring compliance with safety protocols. Seeking to leverage expertise in patient care and laboratory procedures to contribute to a dynamic healthcare team. Committed to providing exceptional service and maintaining high standards of accuracy and efficiency in all phlebotomy practices.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Phlebotomist
Promedica Flower Hospital
03.2021 - Current
- Epic User
- Processing time-sensitive specimens, centrifuge
- Performs other clerical duties as needed
- Assists in training students and new hires
- Maintains inventory of supplies and notifies supervisor when supplies are needed
- Collects blood samples in the outpatient service area, nursing floors, and emergency room
- Ability to make appointments for patient and nurse drop-offs
- Trained to complete assured compliance duties at the start and finish of a shift
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Mercy Health St. Anne Hospital
07.2019 - 11.2020
- Interviewed patients, analyzed and documented medical records, updated and filed documents
- Assisted in other duties as directed by Laboratory Manager
- Professionally comforted patients with anxiety concerning procedure
- Utilized technical and analytical skills to complete tasks effectively
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Service Representative
Seaway Marketplace
06.2008 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
CDCA / BHSA -
Owens Community College
Perrysburg, OH11.2020
Phlebotomy Certification -
Mercy College Ohio
Toledo, Ohio04.2019
Skills
- First Aide / CPR
- Vital Signs
- Medical Terminology
- Computer Skills
- Data Entry
- Word
- Excel
- Outlook
Certification
- Basic Life Support (BLS)
- National Center for Competency Testing (NCCT) Phlebotomy
Timeline
Phlebotomist
Promedica Flower Hospital
03.2021 - Current
Phlebotomist
Mercy Health St. Anne Hospital
07.2019 - 11.2020
Customer Service Representative
Seaway Marketplace
06.2008 - 11.2020
- Basic Life Support (BLS)
- National Center for Competency Testing (NCCT) Phlebotomy
CDCA / BHSA -
Owens Community College
Phlebotomy Certification -
Mercy College Ohio
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