Shantel West
Blue Springs,MO
Summary
Results driven Medical Biller with over 20 years of hands-on experience in account management, revenue generation and medical billing and coding. Accomplished in developing strategies to improve workflows and processes and actualizing procedures to enhance revenue generation. Demonstrated leadership skills guide teams towards success, optimize performance and sustain organizational success.
Overview
14
14
years of professional experience
Work History
Billing Coordinator
Children's Mercy Preferred Pediatrics
Lee's Summit, MO
09.2023 - Current
- Processed invoice payments and recorded information in account database.
- Reported past due payments to collections department.
- Ensured compliance with company policies related to invoice generation and processing.
- Maintained up-to-date knowledge of all applicable laws related to billing activities.
- Input details into accounts and tracked payments.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Responded promptly to customer inquiries concerning services, bills, payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Completed documentation, reports and spreadsheets of financial information.
Wedding/Event Manager
The Monarch Room KC
Kansas City, MO
09.2022 - Current
- Plans coordinates events, Coordinates Staff Schedules, Time Keeping
- Developed and implemented effective marketing plans for generating event revenues.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budgets.
Strategic Solution Analyst
Waystar
Kansas City, MO
03.2022 - 11.2022
- Performed system analysis, documentation, testing, implementation and user support for platform transitions
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Maintained knowledge base by updating related documents and content management systems.
- Assisted staff and users with computer malfunctions and program problems.
- Tested newly installed programs and applications to validate operability.
Client Billing
Children's Mercy Hospitals And Clinics
Kansas City, MO
10.2018 - 07.2019
- Executed billing tasks and recorded information in company databases
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
Senior Patient Account Rep III
Cerner
Kansas City, MO
01.2018 - 10.2018
- Prepared reports detailing billing actions, flags and other key information
- Submitted electronic bills following facility and legal compliance standards.
- Monitored cash flow projections and adjusted plans accordingly based on changing needs.
- Explained policies, procedures and services to patients.
- Processed credit card payments for customers who chose this method of payment.
- Tracked aging claims to ensure timely payment from third-party payers.
- Applied organizational policies and complied with regulations for patient privacy.
Unit Clerk, Birthing
Providence Medical Center
Kansas City, KS
06.2013 - 09.2015
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Arranged hospital admissions for patients as required.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Ordered office supplies as needed to support daily operations.
- Provided general clerical assistance such as photocopying documents, faxing paperwork, filing paperwork.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Unit Clerk/Cash Posting/Sr. Radiation Scheduler
The University Of Kansas Medical Center
Kansas City, KS
11.2009 - 06.2013
- Coordinated non-clinical and ancillary services of assigned patient care units
- Compiled and coded patient information or data in appropriate computer system.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Performed data entry into an electronic health record system.
- Compiled daily reports from various departments within the hospital.
- Provided support to physicians and nursing staff with administrative tasks.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
Education
BBA - Business Administration
National American University - Rapid City
true11-2022
Skills
- Technical Analysis
- Clerical Support
- Self-Motivated
- Multitasking Abilities
- Research
- Regulatory Knowledge
- Document Review
- Payment Posting
- Document Analysis
- Claims Processing
- Medical Billing and Collections
- Coding Proficiency
- Customer Engagement
- Revenue Cycle Management
- Clearinghouses
- Cash Posting
- Medical Terminology
- Denials
- Collections
- Authorizations
- Fashion Trends
- Tours
- Arranges venues as client request
- Provides excellent customer service to vendors and clients
- Maintains beautiful clean atmosphere for clients
- Photography
- Social Media updates
- Attention-to detail
- Professional relationships
- Client Experience
- Exceptional Customer Service
Timeline
Billing Coordinator
Children's Mercy Preferred Pediatrics
09.2023 - Current
Wedding/Event Manager
The Monarch Room KC
09.2022 - Current
Strategic Solution Analyst
Waystar
03.2022 - 11.2022
Client Billing
Children's Mercy Hospitals And Clinics
10.2018 - 07.2019
Senior Patient Account Rep III
Cerner
01.2018 - 10.2018
Unit Clerk, Birthing
Providence Medical Center
06.2013 - 09.2015
Unit Clerk/Cash Posting/Sr. Radiation Scheduler
The University Of Kansas Medical Center
11.2009 - 06.2013
BBA - Business Administration
National American University - Rapid City
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