Summary
Overview
Work History
Education
Skills
Timeline
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Shantel Wiley

Shantel Wiley

Windsor Mill,MD

Summary

Team-oriented transportation planning and management specialist with over 7 years of experience optimizing goal attainment within deadline-driven and high-pressure environment. Accomplished trainer with strong background leading workload prioritization and planning functions. Resourceful Warehouse Manager with 7 years of experience directing transportation warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.

Overview

8
8
years of professional experience

Work History

Transportation Area Manager

AMAZON FULFILLMENT CENTER
04.2022 - 09.2022
  • Liaised with management staff to streamline product flow.
  • Oversaw team of 45 drivers by reviewing performance to promote timely and efficient deliveries and operations
  • Matched equipment, drivers and loads to pick up and deliver freight safely and on time.
  • Supported and committed to safety programs and OSHA compliance to support safe work environment.
  • Managed overall effectiveness of pick-up and delivery service within budgeted areas of responsibility.
  • Collaborate with Fulfillment Leadership on quality and Customer Experience metrics, including root cause analysis of problem areas
  • Streamline logistics in operation through implementation of standard work and team leadership
  • Support and commit to all safety programs and OSHA compliance to ensure safe work environment for all associates
  • Proactively identify and lead process improvement initiatives and Lean tools.

Field Transportation Lead

Amazon.Inc
03.2015 - 09.2022
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Perform leadership functions, including regular 1:1 coaching and development sessions and directing the team as needed during the workday
  • Maintain the accuracy and integrity of the FC trailer yard through meticulous attention to detail and daily yard audits
  • Consolidate information from different sources to determine daily trailer pool requirements and trailer flow in yard
  • Consolidate data from multiple data sources to generate daily reports to support business needs
  • Assist with and conduct development sessions with my team to ensure proper understanding of their job functions
  • Correspond with multiple shipping companies and demonstrate comprehensive understanding of shipping systems, requirements, rules, and obligations to support yard organization and minimize delays
  • Conduct daily coordination with fulfillment center operations departments, transportation peers, and carriers to ensure all trailers arrive and depart on time with zero defects
  • Maintain Excel spreadsheet to include damage trailer report and trailer removal
  • Seasonal HR
  • Ensuring data integrity in HRIS (PeopleSoft) systems, by entering employee changes and auditing site information, as necessary
  • Organizing HR department records and employment files
  • Completing and distributing daily/weekly/monthly/ad hoc reports (including turnover metrics) to HR team, site Leadership, and corporate partners
  • Ensuring timely Payroll reporting from CS to Amazon's corporate Payroll office
  • Serving as Payroll liaison between associates, HR team, managers, and VCC & Amazon Payroll teams
  • Coordinating with managers, using labor tracking tools, to ensure employees are on their correct schedule patterns
  • Answering frequent questions (via phone and e-mail) regarding payroll, benefits, scheduling, etc
  • Maintaining several HR spreadsheets related to workers compensation, LOA, stock, etc
  • Performing all other duties and responsibilities as required
  • Seasonal Staffing Ambassador
  • Expert Problem Solver
  • Support candidate activity to ensure all electronic paperwork is completed on time
  • Providing follow-up correspondence to candidates on recruiting status via phone and email
  • Tracking recruiting activities and reporting candidate status
  • Address basic questions regarding recruiting process
  • Generate basic reporting from Sales force tool
  • Identifying opportunities for improving candidate experience and scheduling efficiency.
  • Resolved maintenance and repair issues for vehicles and equipment.

Education

Certified Medical Administrative Assistant (CMAA) -

The Community College of Baltimore County
Catonsville, MD
08.2017

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
06.2008

Skills

  • MS Office
  • Leadership
  • Employee Counseling
  • Issue and Conflict Resolution
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluations
  • Administration and Reporting
  • Employee Coaching and Motivation
  • Staff Management
  • Strategic Planning
  • Overseeing Employees
  • Safety Regulations Implementation

Timeline

Transportation Area Manager

AMAZON FULFILLMENT CENTER
04.2022 - 09.2022

Field Transportation Lead

Amazon.Inc
03.2015 - 09.2022

Certified Medical Administrative Assistant (CMAA) -

The Community College of Baltimore County

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.

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Shantel Wiley