Shantel Wiley
North Chesterfield,VA
Summary
Innovative Researcher adept at developing probing questions, designing experiments and generating meaningful results. Experienced at identifying and using new technologies and resources. Works effectively and collaboratively with teams and individuals.
Overview
6
6
years of professional experience
Work History
Associate Researcher
Costar Group
10.2022 - Current
- Contribute to the growth of an accurate and complete database of commercial real estate inventory -Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market -Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
Fraud Account Manager
Mission Lane - Richmond, VA
09.2019 - Current
- Research fraud claims from partner merchants and customers
- Facilitated escalation of issues to appropriate internal partners
- Initiate customer research via (LexisNexus,Email age etc)
Customer Service Ambassador
Virginia Credit Union
11.2017 - 10.2018
- Make outbound collection calls
- Exhibit effective skip-tracing techniques when applicable
- Update account information and complete appropriate documentation
Education
Bachelor Of Arts - Mass Communication
Virginia State University
Petersburg 12.2016
Skills
- Data Interpretation
- Hypothesis testing
- Statistical modeling
- Quantitative Research
Timeline
Associate Researcher
Costar Group
10.2022 - Current
Fraud Account Manager
Mission Lane - Richmond, VA
09.2019 - Current
Customer Service Ambassador
Virginia Credit Union
11.2017 - 10.2018
Bachelor Of Arts - Mass Communication
Virginia State University