SHANTEL WILKINSON
Jersey City,NJ
Summary
Results-driven Management professional with over 5 years of experience in operations, production management, organizational development and team building within diverse industries ,Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager, Client Services
Humanitarian Emergency Response & Relief Center
New York , NY
2023.03 - Current
- Managed the development of project plans, timelines and budgets.
- Assessed feasibility and scope of projects to ensure successful completion within budget constraints.
- Identified potential risks associated with projects and developed mitigation strategies.
- Ensured compliance with contractual agreements between clients and vendors.
- Served as a liaison between internal teams, external partners, and clients.
- Coordinated resources across multiple departments for efficient workflow management.
- Resolved conflicts in a timely manner to ensure smooth functioning of projects.
- Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
- Assessed monthly reports to review client activity and identify opportunities.
- Provided regular reporting and wrap-up analyses using various data points.
Director of Operations
Fields Good Chicken
New York , NY
2019.07 - 2020.07
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Established operational guidelines and identified opportunities for improvement.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Collaborated with leadership teams on product launches, strategy development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
General Manager
SSP
New York , NY
2016.09 - 2017.08
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Negotiated contracts with suppliers for purchasing food ingredients at the most competitive rates.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
Nutritional Educator
Chefs Moves to School – Brooklyn
2013.09 - 2015.06
- Researched nutritional and educational methods to implement effective dietary programs and services
- Designed specialized nutritional programs with regard to individual weight loss goals in conjunction with diabetes awareness
- Created and calculated well-balanced diabetic diets, following standards established by Dietitian
- Demonstrated effective communication and interpersonal skills by presenting nutritional information to individuals and small groups.
Education
Bachelor of Arts - Business Administration and Management
Southern New Hampshire University
Hooksett, NH05.2022
Skills
- Marketing
- P&L Management
- Incidents Management
- Health and Safety Compliance
- Contract Management
- Financial Management
- Workflow Optimization
- Logistics Management
- Business and Operations Management
- Market Research, Forecasting, and Analysis
- Project Management
- Quality Assurance and Control
- SAP Expertise
- Vendor Sourcing
- Staff Supervision
Certification
- CAPM - Certified Associate in Project Management
- Certified Scrum Master (CSM)
Timeline
Project Manager, Client Services
Humanitarian Emergency Response & Relief Center
2023.03 - Current
Director of Operations
Fields Good Chicken
2019.07 - 2020.07
General Manager
SSP
2016.09 - 2017.08
Nutritional Educator
Chefs Moves to School – Brooklyn
2013.09 - 2015.06
Bachelor of Arts - Business Administration and Management
Southern New Hampshire University
- CAPM - Certified Associate in Project Management
- Certified Scrum Master (CSM)
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