Shantel Williams
Acworth,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Office Manager /Executive Assistant
Ansley Real Estate | Christie's International
2022.02 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Updated reports, managed accounts and generated reports for company database.
- Communicate with corporate departments regarding center or corporate requests.
- Sourced vendors for special project needs and negotiated contracts.
- Process monthly expense reports. Manage incoming bills and statements related to expense report processing
- Entered listings detailing and professionally highlighting property features to increase sales chances.
- Collected fees and documented payment processes for property transactions.
- Oversee contracts, update listing in FMLS and GAMLS.
- Coordinated special projects and managed schedules. Successfully manage multiple priorities and processes
- Updated reports, managed accounts, and generated reports for company database.
- Proactively solve problems before they arise managing daily calendars and resolving scheduling challenges: accepting and scheduling virtual and in-person meetings and conference calls, initiating meetings.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assist with PowerPoint presentations: create slides, make edits.
Office Administrator/ Business Consultant
Intravu
2020.02 - 2022.02
- Act as central point of contact for telephone, email, and postal inquiries Responsible for responding to customer complaints. Undertake IT troubleshooting and liaise with external IT consultant to ensure good maintenance and operation of IT network and website
- Meeting and event administration (setting meeting dates, collating, and issuing agendas and papers, arranging venues and catering, taking minutes)
- Ensure that all filing, both paper and electronic, complies with data protection guidelines
- Provide day-to-day administration for office (drafting letters, ordering all office supplies)Confidentiality, flexibility and exceptional time management
- Provide some PA and secretarial support to Director and senior team
- Support Director in sales meeting calls as well as company sales
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed over 50 customer calls per day.' or, "Increased sales by 10%"
Sales Associate
Michael Kors
2020.11 - 2023.10
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Reach out to clients to notify them of upcoming. Sales, newly in stock items, and store events
- Help with floor sets and inventory.
Office Manager / Sales Representative
B2B USA LLC
2015.03 - 2020.09
- Oversee organizations diversity awareness program, Mentor managers on employee development best practices, Responsible for administering performance management program, advise leadership on hiring and terminations, Organize screening and interviewing of potential employees.
- Maximized and achieved distribution increase through strategic sales initiatives and negotiation
- Worked with distributors and key stakeholder on a daily basis to ensure highest value growth opportunity in the market
- Responsible for opening and maintaining new customer accounts throughout the market to increase distribution across all classes of trade
- Created and implemented a partnership with a well-known Gas Station chain increase market branding presence and social media contact
- Analyze and interpret data using Transverse to track performance and identify areas of opportunity in market.
- Penetrated market through daily sales calls, distributor visits, developing customer incentives
- Continuously develop and achieved partnerships with key customers, and distributors by building business and personal relationships at all levels.
Brand Manager
Michael Kors
2013.03 - 2015.03
- Trained and developed new employees for ease of transition into team. Complete bi-weekly payroll
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Personnel management and retail operations knowledge including inventory control, loss prevention, retail systems, merchandising, customer service, and store budget preparation
- Ability to work in a collaborative environment and build cross-functional relationships
- Demonstrate strong organizational, presentation, and communication skills
- Coach, teach, and improve selling techniques throughout all stores Create and maintain schedules
Store Manager
Pea In The Pod
2010.08 - 2013.03
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Ensures appropriate district controls for all company standards in store i.e., payroll hours, management mix, cash, inventory, fixtures and property
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Business Administration And Management
Georgia Highlands College
Rome, GA10.2015
BBA - Mass Marketing
Ashford University
San Francisco, CA05.2015
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Business Development
- Strong verbal and written communication skills
- Relationship Marketing/ Building
- High attention to detail
- Time Management
- Relationship building /Staff Management
- Excellent multi-tasking ability
- Payroll and budgeting
- Revenue Generation
- Customer Relations
- Flexible, resilient and nimble
Timeline
Office Manager /Executive Assistant
Ansley Real Estate | Christie's International
2022.02 - Current
Sales Associate
Michael Kors
2020.11 - 2023.10
Office Administrator/ Business Consultant
Intravu
2020.02 - 2022.02
Office Manager / Sales Representative
B2B USA LLC
2015.03 - 2020.09
Brand Manager
Michael Kors
2013.03 - 2015.03
Store Manager
Pea In The Pod
2010.08 - 2013.03
Associate of Science - Business Administration And Management
Georgia Highlands College
BBA - Mass Marketing
Ashford University
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