Hi, I’m
Shantel Williams
Arlington,TX
Summary
Dedicated customer service professional with 7+ years of experience in fast-paced environments, assisting customers, resolving complex issues, and improving customer satisfaction. Skilled in problem-solving, active listening, and time management, with expertise in financial transactions, claims processing, and service coordination. Proven ability to exceed customer expectations and contribute to team success.
Overview
11
years of professional experience
Work History
Private CareCarmichael, CA
Caregiver
04.2023 - 05.2024
Job overview
- Provided compassionate care and assistance to elderly clients, ensuring comfort and well-being
- Assisted with personal hygiene tasks, medication administration, and daily activities
- Maintained accurate records of client health status and reported changes to healthcare professionals
MMC GroupRemote
Unemployment Claims Specialist
12.2021 - 03.2023
Job overview
- Processed hundreds of unemployment claims efficiently while ensuring compliance with state regulations
- Reviewed and verified documentation for accuracy, reducing claim errors
- Provided clear guidance to claimants, improving resolution time
- Collaborated with teams to streamline claim processing and improve workflow efficiency
Advanced Call Center TechnologiesCarmichael, CA
Banking Customer Service Representative
08.2016 - 05.2019
Job overview
- Handled high call volumes while assisting customers with banking inquiries and transactions
- Resolved complex account issues, achieving a high customer satisfaction rate
- Ensured compliance with banking regulations, reducing processing errors
- Educated customers on banking products and services, increasing upsell success rates
AmerigasRocklin, CA
Customer Service Representative
05.2013 - 08.2016
Job overview
- Managed inbound and outbound customer interactions in a fast-paced environment
- Scheduled service appointments and followed up to ensure customer needs were met
- Resolved customer complaints quickly, improving retention rates
- Maintained thorough product knowledge, leading to increased customer trust and satisfaction
Education
American River CollegeSacramento, CA
Office Assistant Certification
05.2005
CK McClatchySacramento, CA
High School Diploma
Skills
- Customer Service & Support
- Conflict Resolution & Problem-Solving
- Call Center & High-Volume Support
- Banking & Financial Transactions
- Unemployment Claims Processing
- Microsoft Office Suite
- SharePoint
- Outlook
- Sales & Upselling
- Time Management & Organization
Timeline
Caregiver
Private Care
04.2023 - 05.2024
Unemployment Claims Specialist
MMC Group
12.2021 - 03.2023
Banking Customer Service Representative
Advanced Call Center Technologies
08.2016 - 05.2019
Customer Service Representative
Amerigas
05.2013 - 08.2016
American River College
Office Assistant Certification
CK McClatchy
High School Diploma
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