Shantel Wilson

Oversaw daily operations of patient service area, ensuring compliance with department standards.

Educated staff on procedural changes to enhance service quality.

Identified staffing requirements and communicated needs to leadership for optimal coverage.

Served as a resource for patient services staff by providing training and orientation for new employees.

Generated daily work schedules to maximize efficiency and accommodate peak patient volume.

• Adjusted staffing levels to enhance patient throughput during high-demand periods.
• Assisted in human resources tasks, including interviewing candidates and addressing employee concerns.
• Facilitated staff development programs to improve overall team performance.
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• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Identified needs of customers promptly and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Developed electronic health records, ensuring accuracy and compliance to eliminate duplicate entries.

Registered and checked in patients, verifying demographic and insurance details while collecting co-pays.

Maintained confidentiality of patient information per HIPAA regulations.

Coordinated patient appointments, managing cancellations and rescheduling while providing test preparation instructions.

• Educated patients on their rights as well as hospital policies related to care delivery.
• Assisted patients with completion of forms needed for admission process.
• Entered patient data into electronic medical record system accurately and efficiently.
• Monitored daily reports for accuracy of data entered into system by other team members.
• Greeted patients and answered questions regarding registration process.
• Responded to inquiries from patients, families, physicians, and other healthcare personnel.
• Updated patient information in database regularly to ensure accuracy of records.
• Managed high volume of incoming calls while maintaining professional demeanor.
• Collected patient demographic information, verified insurance coverage, and updated records as necessary.
• Provided support to the clinical staff with registration issues or concerns.
• Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.

• Reviewed mortgage and insurance policies for accuracy and compliance.
• Dispatched documents to investors and FHA for processing.
• Ensured compliance with FHA loan requirements.
• Utilized strong problem-solving skills to resolve issues efficiently.