Shantel Woodhouse
Rochester,NY
Summary
Detail-oriented professional transitioning into finance and administrative roles, with a strong track record in data accuracy and compliance in healthcare settings. Expertise in documentation and customer service operations, maintaining high standards of reliability and confidentiality. Proficient in Microsoft Word, ICD-10 codes, and provider portals, complemented by a solid foundation in financial and clerical tasks. Air Force Reserve member, demonstrating discipline and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Patient Registration Associate (Tier 2)
Highland Hospital- Outpatient Office
Rochester, NY
09.2021 - 03.2025
- Registered patients by verifying insurance, demographics, and eligibility in high-pressure hospital setting.
- Maintained strict adherence to HIPAA regulations and patient confidentiality standards.
- Resolved patient inquiries with professionalism, serving as primary point of contact.
- Collaborated with clinical and administrative teams to enhance patient flow and ensure accurate documentation.
Diet Clerk / Unit Secretary
Strong Memorial Hospital
Rochester, NY
03.2018 - 09.2023
- Coordinated patient meal orders while adhering to dietary restrictions and medical guidelines
- Supported nursing staff with administrative tasks, documentation, and unit coordination
- Communicated effectively with patients, healthcare providers, and food services to ensure accuracy and satisfaction
- Demonstrated reliability and attention to detail in a high-responsibility healthcare setting
Teacher's Aide
Mary Cariola Children's Center
Rochester, NY
10.2018 - 01.2020
- Assisted classroom teachers in supporting children with developmental and behavioral needs
- Helped implement individualized education plans (IEPs) and classroom activities
- Maintained a safe, structured, and supportive learning environment
- Worked closely with multidisciplinary teams to support student progress
Cashier / Customer Service Associate, Olde World Cheese
Wegmans Food Markets
Rochester, NY
08.2013 - 09.2017
- Delivered consistent, high-quality customer service in a high-volume retail environment
- Handled cash, transactions, and product inquiries with accuracy and professionalism
- Built strong customer relationships through product knowledge and attentive service
- Recognized for reliability, teamwork, and positive attitude
- Process customer transactions efficiently at checkout stations.
Education
High School Diploma - Rochester, NY
James Monroe High School
Rochester, NY06.2015
Some College (No Degree) - Rochester, NY
Monroe Community College
Rochester, NYSkills
- Patient intake and registration
- Insurance verification and processing
- Account documentation accuracy
- Credit balance support
- Provider and insurance portals
- ICD-10 coding expertise
- Microsoft Office proficiency
- Front desk operations
- HIPAA compliance
- Time management
- Organizational skills
- Reliability
- Team collaboration
- Data entry
- Billing procedures
- Discharge planning
Core Skills And Qualifications
- Patient Intake & Registration
- Insurance Verification & Intake Processing
- Account Accuracy & Documentation
- Entry-Level Credit Balance Review Support
- Provider & Insurance Portals
- ICD-10 Coding Familiarity
- Microsoft Word & Office Basics
- Customer Service & Front Desk Operations
- HIPAA Compliance & Confidentiality
- Time Management, Organization & Reliability
Timeline
Patient Registration Associate (Tier 2)
Highland Hospital- Outpatient Office
09.2021 - 03.2025
Teacher's Aide
Mary Cariola Children's Center
10.2018 - 01.2020
Diet Clerk / Unit Secretary
Strong Memorial Hospital
03.2018 - 09.2023
Cashier / Customer Service Associate, Olde World Cheese
Wegmans Food Markets
08.2013 - 09.2017
High School Diploma - Rochester, NY
James Monroe High School
Some College (No Degree) - Rochester, NY
Monroe Community College