Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Shantel Woods

Hebron,KY

Summary

Throughout my career I have had many opportunities to develop myself and those around me. I have been able to build new teams, help rebuild existing teams and bring strong performance to each role at hand. Each of the below experiences has helped guide, and create the leader that I am today which and drives me to challenge myself and those around me to achieve greatness.

Overview

8
8
years of professional experience

Work History

Business Approval Analyst

Citibank
03.2022 - Current
  • Review KYC records thoroughly before providing final business approval
  • Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
  • Ensure all information and documentation comply with local regulation and Citi standards
  • Update and review forms according to local regulation requirements and work with Compliance to expedite documentation reviews, providing clarification as needed
  • Provide final check, feedback and guidance to KYC analysts
  • Participate and assist with the organization of weekly meetings and calls to discuss “Sustainability and Remediation” population
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Conduct daily reports for Senior Leadership which contains current inventory, month to date completes, individual completes and daily statics throughout the Business Approver group

Compliance AML KYC Analyst

Citibank
07.2019 - 03.2022
  • Responsible for collecting information required within 90 days of onboarding and conducting targeted research and analysis on Bankcard and Citi Retail Services for both Consumer and Commercial accounts
  • Guarantee all information and documentation is in compliance with Citi and global standards
  • Collect and analyze data in accordance with all associated parties to ensure timeliness and accuracy for each review
  • Formulate findings and appropriately asses risk based on an analytical analysis of each account
  • Handle feedback and/or appeals related to customer outreach processes
  • Work with business leaders where necessary to assist in resolution as needed
  • Participate in periodic discussions across multiple business partners to offer input to enhance quality and productivity opportunities within the unit
  • Discover and document issues/impacts and work with stakeholders to recommend appropriate solutions
  • Participate and execute policy changes, new business initiatives within Citi KYC roll out and act as a Subject Matter Expert for the processes supported within the team
  • SaRs Narrative writing experience
  • Fraud SaRs Quality Control analyst experience.
  • Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.

Credit Operations Escalations Supervisor

Citibank
06.2017 - 07.2019
  • Worked under little to no direct supervision
  • Diffused tense customer interactions while assisting in resolving complex complaint files
  • Proficient in systems such as (but not limited to) G360, Lexis Nexis, FDR, Host, Pega, Eclipse, Sawgrass, Credit Initiation, Optimizer, and Cognos
  • Underwrite credit card application approvals up to 50k
  • Communicated with Sr
  • Supervisor by providing guidance to all levels of staff regarding operating procedures
  • Managed daily inventory reports on behalf of multiple lines of businesses for senior leaders
  • Evaluated equipment and/or staff resource allocation to help identify process gaps that may impact department workflow for Branded/Business Cards, Costco, BBY, and THD Portfolios
  • Attended meetings/conference calls as required and serves as a subject matter expert for teams supported
  • Interacted with all levels of managers, internal departments, and external clients to identify trends that may impact business operations
  • Thoroughly reviewed and investigated customer initiated complaints to determine the validity, and provide in-depth follow up action
  • Delivered coaching and feedback to employees when the need is identified
  • Provided assistance with procedural questions to ensure consistency within the department.

Credit Operations Specialist

Citibank
07.2015 - 06.2017
  • Utilized good judgment and understanding of regulatory guidelines and company policy to make good credit
  • Proactively reviewed accounts while adhering to strict laws, quality control processes and regulations
  • Analyzed credit bureau reports, calculate financial ratios, interpret data and organize information
  • Made recommendations for process improvements to managers when needed
  • Maintained a strong attention to detail to ensure efficient support to an expansive and/or diverse array of products and services
  • Committed to treating clients and teammates with the utmost integrity and respect
  • Procedural Team Lead for the Department Reference Guide
  • Served as a Subject Matter Expert for Credit Operations
  • Assisted with the training of the new hires to the department
  • Reviewed work by the new hires of the business and provided feedback to ensure the accuracy of department policies and procedures
  • TSP training assistant
  • Training Quality Reviewer.

Education

Bachelor of Arts - Sports Management

Midway University
Midway, KY
05.2013

Skills

  • Efficient with Excel, PowerPoint, and Microsoft Word and Outlook
  • Forward thinker, able to anticipate and fast react to risks
  • Strong organizational, analytical, and prioritization skills
  • Ability to resolve complex issue
  • Self-Management skills
  • High attention to details
  • Strong leadership and peer influence ability
  • Time management
  • Multitasking ability
  • Aptitude to learn multiple processes quickly
  • Team oriented with admirable communication skills
  • Striving self-starter with a resilient aspiration to learn
  • Risk Assessment

Accomplishments

  • 2011-2013, Deans List recipient
  • 2012-2013, Midway University Sports Management Club Vice President
  • Received Academic and Athletic Scholarship to Midway University

References

Available Upon Request

Timeline

Business Approval Analyst

Citibank
03.2022 - Current

Compliance AML KYC Analyst

Citibank
07.2019 - 03.2022

Credit Operations Escalations Supervisor

Citibank
06.2017 - 07.2019

Credit Operations Specialist

Citibank
07.2015 - 06.2017

Bachelor of Arts - Sports Management

Midway University

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Shantel Woods