Shantel Rocha

• Founded Non-Profit to help causes in need while supporting local small business.
• Led successful advocacy campaigns that resulted in positive policy changes benefiting the population served by the organization.
• Developed a high-performing team by recruiting, training, and retaining skilled volunteers and members who contributed to the overall success of the organization.
• Streamlined operations for increased efficiency by conducting thorough organizational audits and identifying areas of improvement.
• Cultivated a positive organizational culture by fostering open communication, modeling ethical behavior, and recognizing staff achievements, contributing to higher levels of job satisfaction and retention among team members.
• Increased grant funding opportunities by researching potential sources and crafting compelling proposals in alignment with the organization''s mission and goals.
• Created impactful marketing materials that effectively communicated the organization''s mission, vision, values, and accomplishments to diverse audiences.
• Enhanced fundraising efforts by developing and implementing strategic plans for donor cultivation.
• Secured significant financial resources through well-executed annual giving campaigns, special events fundraisers, and major gift solicitations.
• Guided organizational growth in alignment with its mission through effective strategic planning processes involving input from various stakeholders across different sectors involved within this field area or industry type as needed throughout each stage along this journey toward achieving desired goals set forth by the board members overseeing these operations activities being conducted regularly on an ongoing basis throughout each year.
• Built strong community partnerships to support organizational goals and expand outreach efforts.
• Oversaw the successful execution of special events, including community engagement activities, that showcased the organization''s impact and attracted new supporters.
• Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
• Secured significant funding through effective grant writing, increasing the organization''s capacity to serve its constituents.
• Led a diverse team of volunteers, fostering an inclusive environment that encouraged collaboration and growth.
• Delivered speeches at events on behalf of the organization, raising awareness about key issues And goals.
• Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
• Evaluated partnership opportunities critically by assessing alignment between potential collaborators'' missions/values/goals with those of our own organization.

• Fostered strong relationships with local families through consistent communication and collaboration.
• Handled confidential matters and operational information.
• Conducted weekly themed play groups with local families.
• Offered resource information to fit families needs.

• Assist individuals in establishing entitlement to benefits under Social Security programs, interact with the public, and provide technical administrative support.
• Worked with Judges, Attorneys and examiners to expedite processing in alignment with procedures.
• Strengthened claimant relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
• Enhanced claimant satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
• Evaluated and settled complex social insurance claims in strict timeframes.
• Maintained compliance with organization regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
• Maximized retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
• Expedited claim resolutions through effective negotiation with claimant, adjusters, and other individuals involved in the process.
• Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
• Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
• Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
• Safeguarded company interests by diligently identifying potential subrogation opportunities to recover costs from responsible third parties when applicable.
• Developed a strong knowledge of various insurance products to provide comprehensive guidance during the claims process for diverse clientele.
• Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
• Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
• Expedited claim resolutions by adopting proactive approach to gathering necessary documentation and evidence.
• Achieved significant reductions in processing time, implementing streamlined procedures for claim documentation and verification.
• Conducted detailed investigations into complex insurance claims to establish liability, contributing to more informed decision-making.
• Coordinated with external adjusters and experts to obtain accurate assessments for specialized claims.
• Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
• Contributed to policy revisions by providing insights from claim trends and common issues encountered during processing.
• Improved claims processing efficiency by meticulously reviewing and validating each claim for accuracy and completeness.
• Compiled and analyzed claim data to identify patterns and recommend preventive measures, reducing future claim occurrences.
• Negotiated settlements effectively, ensuring fair outcomes for both insurance company and claimants.
• Developed and conducted training sessions for new hires on best practices in claims processing, elevating team performance.

•Served as Senior Computer Assistant and LAN Administrator, providing technical support and managing user access in the Office of Disability Adjudication and Review.

•Provided analytical, technical and administrative support, which included independent decision making for

the Hearing Office LAN.

•Advised management in the use of automated data processing (ADP) system.

•Routinely operated back-up critical information using a Microsoft operating system and productivity

software.

•Maintained FECS to organize unassociated items.

•Reimaged workstations, integrated hardware into existing LAN environments and installed software.

•Performed advanced hardware and software troubleshooting.

•Reset employees' personal passwords and manage user access accordance to regulations.

•Installed all new workstations and replaced all old while organizing all old equipment donations.

•Assisted the Hearing Office Director with offsite tasks such as remediate items while creating various

reports.

•Secured estimates for vendors and operated within a $97,000.00 budget.

•Coordinated with vendors to meet budget and timeline, while maintaining the offsite locations as needed

with technical support.

•Provided oversight for over 100 employees needs for technical support.

•Supervised and trained staff in use of software applications, crucial in this role.

•Maintained an open line of communication orally and in writing with Management.

•Provided legal and technical support to the Administrative Law Judges pertaining to the processing of appeals under Title II and Title XVI of the Social Security Act.

•Scheduled and coordinated hearing dockets for Administrative Law Judges which included drafting

notices of hearings; managing proper case flow, contacting medical and vocational experts to testify;

securing interpreter services claimants and notifying all parties involved orally and in writing.

•Assisted claimants with viewing Electronic Files prior to the hearing while explaining the hearing

procedures.

•Presented proposed exhibits and advised claimants of their rights to the admission of an exhibit.

•Assisted Administrative Law Judges with VTC equipment use.

•Closed cases by adding additional exhibits, typing the exhibits lists and doing necessary inputs to reflect

the status of the case.

•Edited decisions prior to the Administrative Law Judge decision.

•Served as a Congressional Liaison for numerous Congressmen

•Successfully managed calendars for three Administrative Law Judges

•Independently advised and answered general and complex phone calls and advises on request for all components.

•Dispensed information to the public, explained legal provisions, regulations and procedural requirements

for obtaining benefits under the Social Security program.

•Performed a wide range of actions in support of pre and post hearing case development.

•Reviewed and analyzed medical and legal documents.

•Ensured case files were received and developed in accordance with legal and regulatory authorities.

•Referred visitors and telephone inquiries to the appropriate parties.

•Responded to inquiries from claimants, attorneys, medical and vocational experts relating to the judicial

processing of hearings.

•Maintained records of visitors, inquiries and directories for other agencies.

•Provided support across departments, performed administrative duties, and managed member service inquiries

•Performed administrative and member service duties

•Interviewed and trained members on all products and services

•Drafted and revised all operational procedures

-Managed heavy support for high volume jobs from Executive officers, Operations, Loan Servicing,

Collections, Outreach, Human Resources and other departments

•Maintained knowledge of all applicable Federal and State laws and regulations including but not limited to

the Bank Secrecy Act, Truth in Savings, Truth in Lending, Privacy of Consumer Financial Information Act

and Equal Credit Opportunity and fair Housing Acts

•Prepared special projects and reports. Typed documents, including agendas, minutes and spreadsheets

•Updated and added new forms for the Taunton Federal Credit Union Intranet

•Prepared documentation for all meetings

•Created LAN folders for the Intranet

•Answered phones and conducted appropriate research to resolve member inquiries

•Prepared and handled rate processes including rate packets, rate comparison reports and rate surveys

•Opened accounts such as savings, checking, certificates of deposit, and IRAs

•Liaison with the Assessors' office and Bristol County Registry of deeds and inquired on parcels

•Managed real estate transactions, assisted clients, and maintained complex calendars for employees

•Inquired on tax bill and lien information from the water departments of each town under the office

jurisdiction

•Assigned courier and liaison for real estate transactions between the office, financial institutions, registries

and town halls

•Greeted and met with clients prior to transactions and prepared them for the closings

•Answered phone calls, took messages and managed a complex calendar for 16 employees

•Created databases to keep track of transactions

•Assisted property owners in understanding Real Estate Tax Assessments, Vehicle Tax Abatement/Exemption procedures both prior and post-closing

Filed deeds, Real Estate Tax transactions and inquiries