Shantell Brown
Walterboro,SC
Summary
Over 16 years of customer service experience across multiple industries, demonstrating strong verbal and written communication skills. Proven ability to manage time effectively and maintain organization in fast-paced environments. Proficient in Medisoft, Microsoft Windows, and Microsoft Office Suite, including Word, Excel, and PowerPoint. Certified in BLS, Phlebotomy, and as a Medical Assistant, with expertise in administrative support and analytical techniques.
Overview
27
27
years of professional experience
Work History
CERTIFIED MEDICAL ASSISTANT/Clinical Case Manager
Genesis HealthCare
Walterboro , SC
10.2024 - Current
- Assisted in patient intake and documentation for various medical services.
- Scheduled patient appointments and coordinated follow-up care with healthcare providers.
- Educated patients on treatment plans, medications, and post-visit care instructions.
- Supported physicians during examinations by preparing necessary tools and supplies.
- Communicated effectively with patients to provide compassionate care and support.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Cleaning Contractor
Pro RFP
Omaha, NE
03.2024 - Current
- Managed daily cleaning tasks for commercial properties to maintain cleanliness.
- Operated industrial cleaning equipment for efficient floor maintenance.
- Inspected facilities for cleanliness and reported maintenance needs promptly.
- Collaborated with management to improve cleaning protocols and standards.
- Implemented eco-friendly cleaning practices to enhance environmental sustainability.
- Maintained cleaning equipment in good working condition.
- Stocked restroom supplies such as toilet paper, soap, and paper towels.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
- Scrubbed walls to remove dirt and grime.
- Responded promptly to customer requests for cleaning services.
- Performed weekly deep cleanings of restrooms and other common areas.
- Ensured all products used were safe for use around children or pets.
- Inspected rooms for damages before beginning work on them.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Followed company uniform, performance and security policies with every job.
- Monitored building security and safety by locking doors or avoiding hazards.
Certified Medical Assistant
Fetter Health Care
Walterboro, SC
06.2017 - 10.2024
- Assisted patients from waiting room to exam room for efficient transitions.
- Collaborated with physician on daily tasks to enhance patient care.
- Prepared patients for provider consultations through thorough workups.
- Administered vaccinations by accurately drawing up medication.
- Analyzed lab tests to support diagnosis and treatment plans.
- Utilized EHR systems (NextGen/Eclinical Works) for accurate documentation.
- Updated and documented patient charts to maintain comprehensive records.
- Facilitated communication among physicians, supervisors, and coworkers to optimize workflow.
Certified Medical Assistant
Beaufort Memorial Hospital LCMG
Beaufort, SC
09.2016 - 05.2017
- Assisted physician with daily tasks to enhance patient care efficiency.
- Escorted patients from waiting area to examination rooms for timely consultations.
- Checked patient history and physical records through EMR system for accuracy.
- Retrieved voicemails and electronic faxes to facilitate communication.
- Scheduled appointments and procedures to optimize clinic workflow.
- Communicated with physician regarding patient updates to ensure comprehensive care.
Certified Medical Assistant
Sweet Grass Pediatrics
Summerville, SC
11.2014 - 01.2016
- Assist Physician with daily tasks
- Work up patient visits to be seen by physician
- Draw up medication for administration for vaccinations
- Analyze Lab Tests
- Use of EHR
- Document and update patients charts
- Assist patients from the waiting room to the exam room
- Interact with physicians, supervisors, and coworkers for a productive work flow
Medical Assistant/Lead Floor Tech
Atlantic Coast Physical Medicine
Summerville, SC
04.2014 - 11.2014
- Assisted physician with ultrasounds to facilitate accurate diagnostics.
- Administered intramuscular injections and conducted blood draws for patient care.
- Performed food sensitivity testing, enhancing diagnostic capabilities.
- Trained team members on neuropathy management techniques.
- Assessed patient education to improve understanding of treatment plans.
- Maintained efficient flow of therapeutic treatments for optimal patient outcomes.
- Distinguished between medical and chiropractic flow charts to streamline processes.
Medical Assistant Extern
Atlantic Coast Physical Medicine
Summerville, SC
04.2014 - 06.2014
- Draw up Medication, Administer Injections ,Blood Draws (100, successful draws)
- Intramuscular Injections, Food Sensitivity testing
- Assist Physician with ultrasounds
- Training in neuropathy
Clinical Office Assistant Extern
Franklin C Fetter
Walterboro, SC
10.2013 - 11.2013
- Checked patients in and out efficiently, ensuring smooth operations.
- Scheduled patient appointments to optimize clinic workflow.
- Logged patient information into PHI files for accurate record-keeping.
- Took vital signs and dispensed medication as per physician instructions.
- Answered multiple phone lines, addressing inquiries promptly.
- Assisted in laboratory tasks including urinalysis and blood draws.
- Directed patients to exam rooms, enhancing patient flow.
Seamstress
Carolina Visuals
Smoaks, SC
03.2005 - 02.2013
- Assist in the production of American and Government flags.
- Maintain safety standards in the production area.
- Keep accurate records of all material needed and used to alter and repair garments.
- Review relevant drawings and pictures of the requested product.
- Maintain inventory of sewing supplies and request as needed.
- Check flags for quality. Identifies and reports quality discrepancies when they occur.
- Maintain technical knowledge by attending educational workshops, classes or programs as requested.
Customer Service Associate/Cashier
Publix Supermarket
Beaufort, SC
05.1998 - 08.2005
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that adequate amount was available.
- Completed customer transactions on the cash register, scanned items, applied coupons and promotional codes, checked prices, processed payments, and produced changes.
Education
Certificate of Technical Studies - Sterile Processing Tech
Trident Technical College
Charleston, SC11-2022
Diploma - Medical Billing and Coding
Miller-Motte Technical College
Charleston, SC12.2014
Associates of Applied Science Degree - Medical Assistant
Miller-Motte Technical College
Charleston, SC07.2014
Diploma - Clinical Office Assistant
Miller-Motte Technical College
Charleston, SC12.2013
Associate of Occupational Science Degree - Medical Assisting, Management Concentration
Centura College
Virginia Beach, VA03.2012
Awards
Recipient of the Alpha Beta Kappa National Honor Society July 2014, Humanitarian July 2014
Volunteer Experience
- Trident Human Resource Department, 2012-03, 2014-12
- Trident Senior Health Office, 2013-02, Present
- Vital Hearts Vital Hands Organization, 2013-02, Present
- Miller-Motte Mentor Group, 2014-02, Present
- New Covenant Fellowship, A youth leader, 2009-01, Present
Timeline
CERTIFIED MEDICAL ASSISTANT/Clinical Case Manager
Genesis HealthCare
10.2024 - Current
Cleaning Contractor
Pro RFP
03.2024 - Current
Certified Medical Assistant
Fetter Health Care
06.2017 - 10.2024
Certified Medical Assistant
Beaufort Memorial Hospital LCMG
09.2016 - 05.2017
Certified Medical Assistant
Sweet Grass Pediatrics
11.2014 - 01.2016
Medical Assistant/Lead Floor Tech
Atlantic Coast Physical Medicine
04.2014 - 11.2014
Medical Assistant Extern
Atlantic Coast Physical Medicine
04.2014 - 06.2014
Clinical Office Assistant Extern
Franklin C Fetter
10.2013 - 11.2013
Seamstress
Carolina Visuals
03.2005 - 02.2013
Customer Service Associate/Cashier
Publix Supermarket
05.1998 - 08.2005
Certificate of Technical Studies - Sterile Processing Tech
Trident Technical College
Diploma - Medical Billing and Coding
Miller-Motte Technical College
Associates of Applied Science Degree - Medical Assistant
Miller-Motte Technical College
Diploma - Clinical Office Assistant
Miller-Motte Technical College
Associate of Occupational Science Degree - Medical Assisting, Management Concentration
Centura College
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