Shantell Campbell
Boston,MA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
17
17
years of professional experience
Work History
ADS Provisioner
Granite Telecommunications
12.2022 - Current
- Submit orders to carriers
- Work order until ready for turn up
- Troubleshoot with tech on site to make sure router comes up
- Assist with creating extension tickets for access circuits
- Verifying information for TU prior to dispatch, turn up extension
- Adding billing for access circuits and extension tickets
- Updating services pages with information for circuits
- Responding to email inquiries from carriers, management, and internal departments.
Loan Processor
Ironhorse Funding
02.2021 - 11.2022
- Audit and review new retail motorsports, RVs and boat contracts for compliance with pricing and policy guidelines
- Work collaboratively with dealers, sales and the underwriting team to resolve issues or deficiencies regarding new contract
- Prepare and send documentation to dealers regarding contract deficiencies
- Prepare and send risk-based pricing/privacy notice letters to consumers regarding how their credit is used/shared
- Ability to work in a high-volume environment to ensure funding and disbursement go out within two business days of contract being received
- Maintain high levels of accuracy and attention to detail, identifying any fraud or potentially fraudulent information.
Administrative Coordinator
NeuroCare Center for Sleep
06.2019 - 01.2021
- Schedule patients for in lab studies and home sleep test
- Verify patient's insurance
- Ensure clinical team has access to back up patients in case expected patients cancel or no show
- Explain and go over expectations for the night ahead which includes pediatric, young adult, and adults.
Funding Processor
Ally Financial
09.2017 - 12.2018
- Audit and review new retail/lease contracts for compliance with pricing and policy guidelines
- Work collaboratively with dealers, sales and the underwriting team to resolve issues or deficiencies regarding new contracts
- Review and audit new contracts for compliance with pricing/policy guidelines and state specific requirements
- Prepare and send documentation to dealers regarding contract deficiencies
- Prepare and send acknowledgement letters to consumers regarding contract modifications
- Ability to work in a high-volume environment while achieving cycle time and accuracy requirements
- Maintain high levels of accuracy and attention to detail, identifying any fraud or potentially fraudulent information.
Operations Associate III
TD Auto Finance
05.2016 - 07.2017
- Handled inbound calls from customer, dealers, insurance companies, and financial institutions
- Assisted with updating information and process payments for customers
- Routed request for titles/lien releases and funding to proper departments
- Processed client request for letter correspondences.
Customer Service Agent
ADT Security Services
02.2013 - 04.2016
- Handled inbound client calls dealing with system issues, billing questions and services available
- Assisted with troubleshooting system issues with clients
- Assist customers with different options and features available to them online
- Created a sense of comfort and safety for customers by checking on client when emergency systems shown possible emergency
- Created new techniques to assist training new employees in different departments within business
- Received 3 Royal Blues for excellent customer service.
Drive Thru Operator
Steak and Shake
07.2007 - 02.2013
- Handled customer orders as well as received payment and produced any change back with a friendly demeanor
- Prepared customer orders and double checked to assure accuracy prior to customer receiving it
- Welcomed repeat customers by name
- Kept workstation clean and sanitized before, during and after shift was completed.
Cashier
Dominos
09.2006 - 07.2007
- Assisted with preparing pizza for customers
- Greeted and took customer orders by phone or walk-in
- Cash out customers who needed to remit payment
- Handled all orders with an energetic and positive attitude.
Education
Healthcare Management -
Florida Agricultural and Mechanical University
Tallahassee, FL07.2011
High School Diploma -
Englewood High School
Jacksonville, FL05.2008
Skills
- Quality Control
- Quality Customer Service
- Report Generation
- Retail Merchandising
Timeline
ADS Provisioner
Granite Telecommunications
12.2022 - Current
Loan Processor
Ironhorse Funding
02.2021 - 11.2022
Administrative Coordinator
NeuroCare Center for Sleep
06.2019 - 01.2021
Funding Processor
Ally Financial
09.2017 - 12.2018
Operations Associate III
TD Auto Finance
05.2016 - 07.2017
Customer Service Agent
ADT Security Services
02.2013 - 04.2016
Drive Thru Operator
Steak and Shake
07.2007 - 02.2013
Cashier
Dominos
09.2006 - 07.2007
Healthcare Management -
Florida Agricultural and Mechanical University
High School Diploma -
Englewood High School
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