Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantell Cobbs

Tucker,GA

Summary

Highly skilled administrative team member with an impressive background in dental and medical health reception in office, remote, and hybrid settings. Excellent knowledge of basic and advanced dental terminology presenting information to patients while showcasing exceptional customer service. Also obtains in-depth understanding of medical and dental standards, compliance requirements, and operational procedures.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hybrid Hygiene/Treatment Coordinator

Grady Dental Care
Johns Creek, GA
11.2022 - Current
  • Managed patient scheduling in office, appointment reminders, and follow-up calls.
  • Tracked patient progress and updated records accordingly.
  • Remotely monitor all schedule operations, and assure that the schedule is running smoothly.
  • Resolved any issues related to payment discrepancies or denials in a timely manner.
  • Facilitated smooth transitions from one level of care to another when needed by patients.
  • Remotely provide insurance breakdowns via dental software.
  • Participated in meetings focused on improving customer service standards throughout the organization.
  • Worked closely with medical billing department to ensure accurate coding of all services provided.

Virtual Project Coordinator

Green Air Environmental
02.2020 - 10.2022
  • Arrange meetings, screen and answer phone calls regarding company budget.
  • Follow up with all contract communications.
  • Assure the flow of services runs as signed.
  • Monitor email communications, and be sure to be responsive.
  • Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.

Front Desk Patient Coordinator

Snellville Family Dental
Snellville, GA
11.2019 - 02.2020
  • Assisted with other departments within the practice as needed including scheduling tests or surgeries and obtaining authorization from insurance companies.
  • Provided assistance to patients with questions regarding their accounts or bills.
  • Scheduled appointments for patients utilizing the electronic medical records system.
  • Answered incoming calls in a professional manner, routing them to the appropriate department or personnel when necessary.
  • Assisted with patient check-in, verifying insurance information and collecting co-pays.
  • Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
  • Processed payments from patients via cash, check or credit card transactions.
  • Managed front office operations including ordering supplies and maintaining inventory levels.
  • Verified insurance coverage prior to scheduled appointments, informing patients of any out-of-pocket expenses that may be incurred during their visit.

Dental Insurance Coordinator

Dunwoody Family & Cosmetic Dentistry
Dunwoody, GA
08.2015 - 04.2019
  • Prepared invoices for payment processing according to established guidelines.
  • I phoned several insurance companies for insurance verifications.
  • Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
  • Monitored expiration dates of existing policies and ensured timely renewals were completed accurately.
  • Assisted in the preparation of insurance documents, including applications, claims forms and renewal notices.

Education

Expanded Duties Dental Assisting Diploma - Dental Assisting

Everest Institute
Norcross, GA
05.2014

Skills

  • Office administration
  • Dental assessment experience
  • Data entry
  • Dental insurance expertise
  • Patient care coordination
  • Dental care
  • Filing and recordkeeping
  • Insurance verification
  • Project management
  • Claims
  • Customer service support

Certification

  • CPR
  • OSHA
  • HIPAA
  • RADIOLOGY

Timeline

Hybrid Hygiene/Treatment Coordinator

Grady Dental Care
11.2022 - Current

Virtual Project Coordinator

Green Air Environmental
02.2020 - 10.2022

Front Desk Patient Coordinator

Snellville Family Dental
11.2019 - 02.2020

Dental Insurance Coordinator

Dunwoody Family & Cosmetic Dentistry
08.2015 - 04.2019

Expanded Duties Dental Assisting Diploma - Dental Assisting

Everest Institute

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