Shantell Collins
Miami,FL
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Driven Insurance Agent with 20 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
25
25
years of professional experience
Work History
Insurance Sales Agent
Darrell Shelton State Farm Agency
08.2023 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Insurance Sales Agent
Marie Buchholz State Farm Agent
05.2016 - 07.2023
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- ability to help agent reach goals
Insurance Sales Agent
Rich Galt State Farm Insurance Agent
11.2012 - 04.2016
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Developed sales strategies to increase sales of insurance policies.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- contributed to agency goals, scorecard focus, promotion driven
Customer Service Representative and Insurance Sale
Malcolm Roberts State Farm Insurance
06.2003 - 10.2012
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- help with balance and check on premium fund account deposits, returns etc.
- scanning,filing, Multi-tasking,service oriented
- Telemarketing and cold calls
Loan Generator and Telemarketing
Florida Bancorp Direct Mortgage Lender
01.2002 - 04.2003
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Called potential customers from marketing lists and referral programs to engage and discuss personal needs.
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
Accounting Bookkeeper and Paint Sales
Sherwin Williams Co
01.2000 - 05.2002
- Maintained and processed invoices, deposits, and money logs.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments.
- Reported financial data and updated financial records in ledgers and journals.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records, and financial statements.
- Reduced financial discrepancies through transaction monitoring and management.
- learn and perform paint matches and mixtures
Logistics and Dispatching
Harte Hanks Logistics
06.1998 - 08.1998
- Tracked orders and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Updated and maintained databases to track shipments and inventory.
Education
No Degree - English Major
Broward College
Fort Lauderdale, FL06.2025
Skills
- Policy Adjustment Knowledge
- Asset Protection
- Production Goals
- Loss Analysis
- Client Account Management
- Consultative Selling Techniques
- Health Insurance Industry Knowledge
- Account Retention
- Professional Relationships
Writing, singing, acting, traveling, cooking and meeting new people.
I enjoy meeting new people, exploring and building long lasting relationships. I wanted to be a school teacher , so writing and literature has always been a strong character. I started singing in the church since I was 3 years old and continued all the way to adulthood. My talented voice has allowed me to partake in plays, musicals and other drama relatable programs. I love cooking in my spare time it is a great therapeutic hobby for me. I endure in a little bit of traveling with my son as we continue to make memories together. This is my most valuable possession and Motherhood is truly rewarding.
Timeline
Insurance Sales Agent
Darrell Shelton State Farm Agency
08.2023 - Current
Insurance Sales Agent
Marie Buchholz State Farm Agent
05.2016 - 07.2023
Insurance Sales Agent
Rich Galt State Farm Insurance Agent
11.2012 - 04.2016
Customer Service Representative and Insurance Sale
Malcolm Roberts State Farm Insurance
06.2003 - 10.2012
Loan Generator and Telemarketing
Florida Bancorp Direct Mortgage Lender
01.2002 - 04.2003
Accounting Bookkeeper and Paint Sales
Sherwin Williams Co
01.2000 - 05.2002
Logistics and Dispatching
Harte Hanks Logistics
06.1998 - 08.1998
No Degree - English Major
Broward College
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