SHANTELL GIPSON
Chicago,IL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Word, Outlook and Excel. Organized Patient Service Representative with many years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring multiple years of relevant work experience to your team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Home Medical Express
03.2023 - 01.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
Administrative Assistant
Ramboll
09.2022 - 02.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Patient Service Representative
CVS HEALTH CORPORATION
05.2019 - 06.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Accountant
CNC Financial
12.2018 - 04.2019
- Increased efficiency by streamlining accounting processes and implementing new financial software.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
Customer Service Representative
H&r Block Tax Svc
12.2017 - 04.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier
Burlington
12.2015 - 10.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Housekeeping Room Attendant
Holiday Inn Express Hotel
08.2008 - 11.2012
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Bill Collector
Van Ru Credit Corporation
02.2006 - 03.2008
- Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
- Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
- Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
Education
Certified Pharmacy Technician (CPhT)
CPHT
Accounting
ICDC College
Los Angeles, CA08.2016
AUSTIN HIGH SCHOOL
Chicago, IL06.2001
Skills
- Customer service Computer skills Front desk Administrative experience Office experience Medical scheduling Medical receptionist Clerical experience Phone etiquette Organizational skills Typing Computer literacy Multi-line phone systems Medical records Time management Order entry Filing Medical billing Word processing 10 key typing
-Microsoft Word & Excel -Peachtree -QuickBooks Pro -Computerizing Accounting -Tax Preparation- Turbo Tax -Alpha- Numeric Filling Procedures -Microsoft Windows 98, 2000 & XP -Principles of Accounting -Accounts Payable & Accounts Receivable -Data Entry
Timeline
Patient Service Representative
Home Medical Express
03.2023 - 01.2024
Administrative Assistant
Ramboll
09.2022 - 02.2023
Patient Service Representative
CVS HEALTH CORPORATION
05.2019 - 06.2022
Accountant
CNC Financial
12.2018 - 04.2019
Customer Service Representative
H&r Block Tax Svc
12.2017 - 04.2018
Cashier
Burlington
12.2015 - 10.2017
Housekeeping Room Attendant
Holiday Inn Express Hotel
08.2008 - 11.2012
Bill Collector
Van Ru Credit Corporation
02.2006 - 03.2008
Certified Pharmacy Technician (CPhT)
CPHT
Accounting
ICDC College
AUSTIN HIGH SCHOOL
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