Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Shantell Gregory

Baltimore,MD

Summary

Highly motivated and enthusiastic individual with outstanding work ethic and strong leadership skills seeking for a challenging position to utilize present skills, while obtaining additional skills and knowledge.

Overview

10
10
years of professional experience

Work History

Operations Manager

AMAZON AIR KBWI
Glen Burnie, MD
10.2022 - 11.2024
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Implemented airfield safety procedures to support safe operating environments for personnel and aircraft.
  • Complied with federal, state and airport authority security requirements.
  • Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

Security Officer/Luxury Residential Receptionist

Securitas Security Services USA
Glen Burnie, MD
04.2020 - 06.2023
  • Confirmed visitor identification prior to granting entry into the building.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Monitored CCTV systems to ensure safety and security of premises.

Assistant Manager

Shoe city
BALTIMORE , MD
07.2017 - 01.2019
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Cashier

Shoe City
BALTIMORE, MD
08.2014 - 07.2017
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Randallstown High School
Baltimore, MD
05-2013

Skills

  • Performance reporting
  • Warehouse operations
  • Logistics oversight
  • Telephone management
  • Attention to detail
  • Exceptional customer service

Timeline

Operations Manager

AMAZON AIR KBWI
10.2022 - 11.2024

Security Officer/Luxury Residential Receptionist

Securitas Security Services USA
04.2020 - 06.2023

Assistant Manager

Shoe city
07.2017 - 01.2019

Cashier

Shoe City
08.2014 - 07.2017

High School Diploma -

Randallstown High School

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Shantell Gregory