Shantell Henderson
Petersburg,VA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
5
5
years of professional experience
Work History
Operation Specialist
US Navy
Everett, WA
07.2019 - Current
- Assisted in the development of operational policies and procedures to ensure compliance with regulatory requirements.
- Provided technical support to internal teams, resolving complex operational issues quickly and efficiently.
- Created detailed reports summarizing departmental activities, outlining successes and failures.
- Trained new employees on established operational procedures and protocols.
- Analyzed applicant records to identify areas of improvement or advancement potential.
- Provided counseling on educational opportunities within the military services.
- Reviewed recruiting literature and materials to stay abreast of changes in regulations and procedures.
- Participated in weekly meetings with supervisors to discuss progress on goals set forth by command staff.
- Provided assistance with administrative tasks such as preparing reports or tracking data.
- Understood and followed oral and written directions.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
Education
High School Diploma -
Rockledge High
Rockledge05-2015
Skills
- Staff Training
- Improvement Plan Knowledge
- Administrative Management Abilities
- Memoranda Of Understanding
- Verbal And Written Communication
- Policies And Procedures Implementation
- Implementing Procedures
- Planning And Coordination
- Regulatory Compliance
- Training Sessions
- Administrative Oversight
- Effective Communication
- Team Building/Leadership
- Problem-Solving
- Unsurpassed Work Ethic
- Knowledge Of Performance Tracking
- Executive Leadership
Accomplishments
- 3 Navy Marine Achievement Medals
- Sailor of the Year
Timeline
Operation Specialist
US Navy
07.2019 - Current
High School Diploma -
Rockledge High
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