Shantell Jones
Hagerstown,Maryland
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
Work History
New Patient Evaluation Scheduling / KATA Lead
Meritus Physical Therapy
04.2024 - Current
- Contacted patients referred for new patient evaluations in Occupational and Physical Therapies.
- Evaluated ICD coding for transcribing Occupational and Physical Therapy Orders from medical doctors
- Updated patient demographic information in accordance with changes made during each visit.
- Served as a liaison between physicians, nurses, technicians and other medical personnel when coordinating appointments for specialty treatments.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Developed and executed innovative strategies as a Kata Process Implementation Lead to streamline patient scheduling within designated timeframes, effectively tackling various challenges.
- Established effective protocols for documenting instructions through the development of Standards of Work.
- Organized and led patient care meetings with healthcare teams to discuss treatment plans.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Guided employees in handling difficult or complex problems.
Unit Secretary
Behavioral Health Urgent Care & Crisis Stabilization Unit
08.2023 - 04.2024
- Utilized coordination, organization, and prioritization skills to achieve throughput and patient safety objectives through effective management of unit activities.
- Undertook diverse duties in a fast-paced atmosphere with the goal of improving patient care.
- Answering phones, reporting on patient statistics
- Coordinated various procedures efficiently to meet customer needs, while performing a multitude of complex duties in support of the nursing unit.
- Maintained the integrity and accuracy of medical records from admission to discharge
- Accurately entered physician orders into computer system and verified their completion, ensuring effective delivery of care and patient safety.
- Experienced in leveraging KATA methodology to optimize processes and minimize inefficiencies.
- Responsible for peer to peer training in front desk operations
- Developed SOW for several processes within Crisis Stabilization Unit and Walk-in Center.
Supply Chain Planner
LOGOPLASTE INC.
12.2019 - 12.2022
- Developed production plans to optimize human and capital resources and ensure service level targets are met
- Maintained adherence to P&G's dynamic demand schedule through effective implementation of Extrusion, Stretch and Injection Blow Molding techniques
- Managed scheduling of preventative maintenance downtime on machinery to ensure continuous bottle delivery to customer.
- Plan bottle qualifications as new or improved specifications/deviations were established
- Consistent communication with P&G Liaisons and Qualifications teams for phase in/out product processes to avoid unplanned downtime on lines and product deliveries to our customer. Collaborated with supply chain planners to forecast demand and develop effective supply plans.
- Ensure the accuracy of SAP reports, master data, and Bills of Material (BOM) Power BI reporting and data collection
- Worked with Quality and Production Management teams for Rework and Scrap; reported on trends, responsible for tracking/moving NPI (nonperforming inventory)
- Tracked machine productivity/Managed machine operators according to demand
- Updated production capacity based on equipment OEE and other inputs affecting capacity
- Supported monthly cycle counts and researched to resolve discrepancies within the ERP while identifying expired inventory for recycling to reduce repurchasing cost
- Worked with Raw Material Suppliers i.e., colorant manufacturers and recyclable plastics suppliers.
- Reviewed customer feedback regularly to identify opportunities for process optimization or cost savings.
- Identified areas of improvement in existing processes by analyzing historical data from previous projects.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
- Implemented advanced forecasting methods to accurately predict product demand and adjust supply chain activities accordingly.
- Utilized ERP systems to streamline supply chain operations and provide real-time visibility into inventory and order status.
- Led supply chain process improvement initiatives, resulting in increased operational effectiveness.
- Monitored suppliers' activities to assess performance in meeting quality or delivery requirements.
- Identified opportunities to reuse or recycle materials to minimize consumption of new materials.
Site Material Controller
VOLVO GROUPS NORTH AMERICA
- 11.2019
- Planning and forecasting raw materials needs for engine, transmission and axle builds
- Worked directly with Engineering teams, and quality teams on the EVENFLOW Line to produce engines, transmissions, and axles in time
- Focused on the fundamental practices of lean manufacturing, utilizing effective value streams to support a push/pull strategy
- Eliminating waste and elevating order efficiencies
- Worked with Shipping Companies directly international and domestic
- Provided detailed and comprehensive analysis on material costs and identified opportunities for cost savings while maintaining quality materials
- Read purchase orders and processes related to buying and receiving material, target pricing, while responding to MRP
- Root Cause Analysis to problem solve or establish new/improved processes i.e
- 5Whys, Ishikawa, Pareto etc
- Support supply chain management, ensure the timely distribution of finished product
- Maintains strong relationships both internally and externally to ensure supply of materials meets requirements of production and customer requests.
Education
Kaplan University
10.2010
Skills
- Microsoft Office Suite Proficient
- General Office Skills
- Marketing & Sales
- SharePoint Intranet Professional
- People Soft Insurance Billing and Coding
- Extrusion Blow Mold (EBM) scheduling
- Lean/Six Sigma experience
- Report Preparation
- Operation Planning and Strategy
- Injection Molding (IM) Scheduling
- Root Cause Analysis Tools
- Stretch Blow Molding (SBM) Scheduling
- Power BI
- Front Office Operations
- Written Correspondence
- SAP / APO Proficient
- KATA Learner and Coaching Methodology
- Kaizen experienced
- ERP / MRP systems proficient
- EPIC Proficient User
- JD Edwards Oracle experience
- Patient Scheduling
- Strong Organization
References
Available Upon Request
Affiliations
Member of the Meritus Nursing Diversity Committee.
References
References available upon request.
Timeline
New Patient Evaluation Scheduling / KATA Lead
Meritus Physical Therapy
04.2024 - Current
Unit Secretary
Behavioral Health Urgent Care & Crisis Stabilization Unit
08.2023 - 04.2024
Supply Chain Planner
LOGOPLASTE INC.
12.2019 - 12.2022
Site Material Controller
VOLVO GROUPS NORTH AMERICA
- 11.2019
Kaplan University
Similar Profiles
Grey AbbottGrey Abbott
Student Physical Therapist Assistant at Meritus OP Physical TherapyStudent Physical Therapist Assistant at Meritus OP Physical Therapy
Stephanie BarrettStephanie Barrett
Rehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLCRehabilitation Technician at Arrow Physical Therapy and Alliance Physical Therapy Partners LLC
Roberto LopezRoberto Lopez
Office Manager at Bayonne Physical Therapy Dba Golden Gate PhysicalOffice Manager at Bayonne Physical Therapy Dba Golden Gate Physical
Melvin GonzalezMelvin Gonzalez
Host at Chili’s Grill & BarHost at Chili’s Grill & Bar
Robert ColeRobert Cole
Customer Service Cashier at WalgreensCustomer Service Cashier at Walgreens