Shantell Keele
Rock Springs,WY
Summary
- Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
- Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
6
6
years of professional experience
Work History
Host
Applebee's
09.2024 - 04.2025
- Greeted and seated guests efficiently, ensuring a welcoming environment.
- Managed reservation system, optimizing table turnover and customer flow.
- Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
- Trained new hosts on operational procedures and customer service standards.
- Monitored dining space activity, adjusting seating arrangements to accommodate large parties effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Liquor Store Clerk
Liquor Depot
10.2021 - 12.2022
- Assisted customers with product selections and inquiries, enhancing shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced till at end of shifts.
- Stocked shelves with products, maintaining organized displays and optimal inventory levels.
- Monitored expiration dates on perishable items, ensuring compliance with health regulations.
- Trained new staff on store policies, procedures, and customer service standards.
- Implemented inventory tracking systems to improve stock management efficiency.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
Bar Tender
Cedar Bar
06.2019 - 09.2021
- Learned and applied beverage mixing techniques to create a variety of cocktails and drinks.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
- Assisted in inventory management, tracking supplies and placing orders as needed.
- Developed customer service skills by engaging with patrons and addressing inquiries promptly.
- Adapted to fast-paced environment, prioritizing tasks to meet customer demands effectively.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Riverton High School
Riverton Wy Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Professional appearance
- Server support
- Telephone reception
- Guest relations
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- Up-selling techniques
- First aid training
- Online reservations
- Front of house organization
- Effective multitasking
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Interactive communication skills
- Phone etiquette
- Food running
- Table bussing
- Guest complaint resolution
- Guest seating
- High volume dining
- Performance improvement
- Responsible alcohol service
- Payment processing
- Cash register operation
- Menu memorization
- Hospitality service expertise
- New hire training
- Beverage preparation
- Inventory
- Sales expertise
- Team training and development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Problem solving in a calm manner
Languages
English
Full Professional
Interests
- Cooking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Baking
- Watching Movies and TV Shows
- Music
- Camping
- Road Trips
- Personal Development and Self-Improvement
Timeline
Host
Applebee's
09.2024 - 04.2025
Liquor Store Clerk
Liquor Depot
10.2021 - 12.2022
Bar Tender
Cedar Bar
06.2019 - 09.2021
High School Diploma -
Riverton High School