Shantell Maldonado
New York,NY
Summary
Dynamic professional with 4 years of experiences in customer services with a proven track record at Zara USA, excelling in sales development. Skilled in leveraging teamwork and complex problem-solving to exceed sales goals and enhance customer satisfaction. Recognized for outstanding customer engagement and innovative sales strategies, driving significant business growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Zara USA
New York, NY
05.2023 - Current
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service
Chipotle Grill
The Bronx, NY
04.2022 - 04.2023
- Provided excellent customer service throughout each shift.
- Established best practices for customer service initiatives.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Manager's Assistant
Irvington Liquors
New Jersey, NJ
07.2021 - 11.2022
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted inside training sessions to educate employees on products and company policies..
- Processed invoices, purchase orders and expense reports in accordance with company policy.
- Developed successful marketing plans to increase sales and profits while managing costs.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Utilized company reports to analyze sales, gross profit and inventory activity.
Education
Associate of Science - Nurse
Borough of Manhattan Community College
New York, NY02-2025
Skills
- Store opening and closing
- Faster learner
- Sales development
- Teamwork and collaboration
- Complex Problem-solving
- Customer service
- Exceeds sales goals
- Customer needs assessment
- Listening skills
- Persuasion techniques
Languages
Spanish
Full Professional
English
Professional
Timeline
Sales Associate
Zara USA
05.2023 - Current
Customer Service
Chipotle Grill
04.2022 - 04.2023
Manager's Assistant
Irvington Liquors
07.2021 - 11.2022
Associate of Science - Nurse
Borough of Manhattan Community College
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