Shantell Mangum
Charlotte,NC
Summary
Dedicated Human Resources professional offering over ten years of success in Employee Relations and performance management. In-depth understanding of policy implementation, and employment law compliance. Strong leader with proven problem solving and conflict resolution skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Employee Relations Consultant
Wells Fargo
05.2022 - Current
- Investigate complex and non- complex cases by interviewing multiple employees
- Collaborated with HR Business Partners on complex case review
- Monitored and enforced company policies and procedures to determine compliance with applicable laws and regulations
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
- Managed employee relation processes, including complaints, interviewing, investigations, data analysis, reporting, and conclusion notifications
- Advocated for associates, helping to identify and resolve conflicts
- Collaborated with Legal on complex case review
- Interview and investigate allegations from employees to determine case outcome
- Conduct investigations regarding potential misconduct and policy violations
- Conduct investigations regarding Personal/Family relationships at work policy that may result in a potential Conflict-of Interest
- Conduct workplace violence and harassment investigations that may result corrective action or termination
- Provide counseling on attendance and policy violations that may result in corrective action
- Investigate Wrongful termination concerns
Associate Relations Advisor
Lowes Corporate
12.2020 - 05.2022
- Investigated complex and non-complex cases by reviewing documentation and footage and interviewing associates
- Collaborated with Legal team on management of discrimination complaints to facilitate risk mitigation
- Advocated for associates, helping to identify and resolve conflicts
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures
- Reviewed and approved corrective action for associates
- Interviewed witnesses and implicated parties to determine outcome of investigation
- Partnered with Area HR Business Partner to discuss next steps for Implicated Leadership
- Determined outcome of Wrongful Termination investigations
- Exceeded Monthly SLA goals
- Completed synopsis for each investigation and delivered recommendations to associates and managers
Human Resources Analyst- Employee Relations
City Concord
09.2016 - 12.2020
- Performed legal research and prepared information for multiple EEOC charges that resulted in dismissals
- Researched, developed, designed, and facilitated the Employee Relations Department (ERD) database for efficient maintenance of electronic records including inquiries, complaints, grievances, harassment and discrimination investigations, telephone calls, and statistical data
- Counseled employees and managers regarding interpretation and implementation of company policies and procedures, and relevant state and federal employment laws
- Managed employee relation processes, including complaints, interviewing, investigations, data analysis, reporting, and conclusion notifications
- Developed and facilitated interactive training for managers in employee relation, harassment and discrimination prevention, and employee complaint response
- Established company's exit interview process
- Provided Employee Relations support to a diversified workforce of over 1250 employees
- Supported and advised the leadership with investigations to facilitate a win/win solution
- Facilitated Harassment Training to the management team and staff
- Conducted investigations, made recommendations, and carried out progressive behavioral correction actions up to, and including termination
- Managed between 30-50 employee relations cases
- Prepared all Executive and Complainant Summaries
- Collaborates directly with Employee Relations Manager, Human Resources Director, City Manager and Legal to resolve and complete associate relations concerns and investigations in a timely and thorough manner
- Handled all Title VII investigations for the City of Concord
Human Resources Manager
ComForCare Health Care Holdings Inc.
06.2013 - 09.2016
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
- Created and implemented forward-thinking initiatives to improve employee engagement
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements
- Liaised between multiple business divisions to improve communications
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
- Structured compensation and benefits according to market conditions and budget demands
- Devised hiring and recruitment policies for over 500-employee company
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for multiple new employees
- Developed succession plans and promotion paths for all staff
- Reduced workers' compensation claims by instituting corporate safety training program
- Adhered to all federal and state guidelines and managed payroll and benefits all staff employees
- Created organizational filing systems for records and correspondence
- Served as representative in various civic and community functions to further enhance company image and develop additional business
Human Resources Recruiting Coordinator
Faith Medical Center
01.2011 - 06.2013
- Guided candidate recruitment and selection to create and drive workforce in alignment with company diversity and inclusion goals
- Oversaw and managed on-boarding processes and programs to successfully integrate new, transferred and promoted employees
- Maintained thorough understanding and knowledge of hiring practices, recruitment strategies and staffing industry trends
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment
- Refined talent strategies and plans and designed and implemented training programs to maximize recruitment and retention
- Created internal posting and advertisements while overseeing employment website
- Facilitated interview and hiring discussions with interviewers and hiring managers and maintained reports and performance metrics to generate outcomes
Human Resources Generalist
AmerisourceBergen
05.2008 - 01.2011
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Offered fair and equitable compensation by comparing current salaries with market pay
- Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
- Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation, 401K and OSHA compliance
- Coached managers through employee relations matters including employee engagement, documentation, discipline, and performance improvement plans
- Documented and updated job descriptions as well as implemented wage surveys
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Created organizational flow charts and career path reports to evaluate employee compensation information
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals
- Prepared and submitted organization's Affirmative Action Plan and EEO report
- Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
- Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database
- Liaised with HR and payroll to coordinate and manage employee leaves of absence, including FMLA and disability leaves
- Facilitated on-going mayoral initiative to address disparities in hiring racial and ethnic minority applicants
Education
Bachelor of Science - Human Resources Management
Western Governors University
10.2024
Skills
- Title VII Investigations
- Candidate Sourcing
- Pre-Employment Screening
- Training and mentoring
- Contract Negotiation
- Risk management
- Organizational Development
- Team Building
- File and records management
- Recruitment
- Training development
- Benefits and compensation
- Talent management
- Problem resolution
- Relationship development
- Project organization
- Business operations
- Operational improvement
- Process improvement
- Team management
- Supervision
- Compensation Analysis
Certification
SHRM- PHR
Timeline
Employee Relations Consultant
Wells Fargo
05.2022 - Current
Associate Relations Advisor
Lowes Corporate
12.2020 - 05.2022
Human Resources Analyst- Employee Relations
City Concord
09.2016 - 12.2020
Human Resources Manager
ComForCare Health Care Holdings Inc.
06.2013 - 09.2016
Human Resources Recruiting Coordinator
Faith Medical Center
01.2011 - 06.2013
Human Resources Generalist
AmerisourceBergen
05.2008 - 01.2011
Bachelor of Science - Human Resources Management
Western Governors University
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