Shantell McCalpine
Plant City,FL
Summary
Results-oriented catering professional with expertise in event planning & production, vendor coordination, and client relations. Skilled in menu planning, logistics management, and ensuring high standards of food quality and presentation. of standard & food regulations. Strong focus on team collaboration and adaptability to changing needs, consistently delivering successful events. Reliable, organized, and prepared to drive impactful results.
Overview
12
12
years of professional experience
Work History
Catering Coordinator/Shift Manager
Panera Bread
12.2019 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
3rd Shift Manager
Hardee's Restaurant
06.2017 - 08.2019
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Maintained accurate documentation of operational procedures, safety & incident reports in compliance with company policies or regulatory requirements when applicable.
- Contributed to the development of operational strategies that improved overall efficiency while maintaining high-quality standards.
- Increased customer satisfaction with timely order fulfilment, attention to detail, and proactive problem-solving efforts.
Tax Consultant
Buffalo Smitty's Sales & Tax Consulting Service
06.2013 - 02.2017
- Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
- Streamlined tax preparation process for increased efficiency and accuracy.
- Researched tax laws pertaining to clients under audit.
- Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.
Education
Associate of Applied Business - Hospitality And Tourism Management
Everest University Online
TampaHigh School Diploma -
Brandon High School
Brandon, Fl06-2001
Skills
- Customer service
- Time management
- Sanitation and food safety
- Quality assurance
- Flexibility
- Operations management
- Marketing
- Financial analysis
- Tax planning strategies
- Communication management professional
Timeline
Catering Coordinator/Shift Manager
Panera Bread
12.2019 - Current
3rd Shift Manager
Hardee's Restaurant
06.2017 - 08.2019
Tax Consultant
Buffalo Smitty's Sales & Tax Consulting Service
06.2013 - 02.2017
Associate of Applied Business - Hospitality And Tourism Management
Everest University Online
High School Diploma -
Brandon High School
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