Shantell Naeole
'Ewa Beach
Summary
Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates. Known for fostering collaborative team environments and adapting quickly to changing recruitment needs. Demonstrates expertise in candidate assessment, relationship building, and strategic hiring processes, consistently driving successful outcomes. Reliable and results-focused, delivering high standards in every aspect of recruitment.
Overview
10
10
years of professional experience
Work History
Talent Acquisition Specialist
Marriott Vacations Worldwide
11.2021 - 08.2025
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person recruiting events to assess candidate experience and qualifications.
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
- Improved candidate experience with prompt communication and feedback, ensuring positive perception of company throughout recruitment cycle.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
Area Human Resources Coordinator
Marriott Vacations Worldwide
01.2020 - 11.2021
- Maintained human resources information system and kept employee files up to date and accurate.
- Developed and maintained employee handbook, updating policies as necessary.
- Coordinated training sessions for improved team skills and knowledge.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Human Resources Generalist
The Westin Nanea Ocean Resort Villas
06.2018 - 01.2020
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Facilitated criminal background check process for new hires.
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Coordinated company-wide events wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Front Office Agent
The Westin Kaanapali Ocean Resort Villas
04.2017 - 06.2018
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests'' stays.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Store Manager
Na Hoku
04.2015 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School -
Maui High School
Maui, HISkills
- Payroll processing
- Complaint Handling & Resolution
- Team Building
- Reducing Staff Turnover
- Recruitment and hiring
- Talent acquisition
- Human resources support
Timeline
Talent Acquisition Specialist
Marriott Vacations Worldwide
11.2021 - 08.2025
Area Human Resources Coordinator
Marriott Vacations Worldwide
01.2020 - 11.2021
Human Resources Generalist
The Westin Nanea Ocean Resort Villas
06.2018 - 01.2020
Front Office Agent
The Westin Kaanapali Ocean Resort Villas
04.2017 - 06.2018
Store Manager
Na Hoku
04.2015 - 04.2017
High School -
Maui High School
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