Shantell Nielsen

Extended Stay America Inc.

Salt Lake City, UT

04.2010 - 01.2021

Incorporated business development initiatives to bring in new clients and boost profits.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Held weekly meetings with Sales, Revenue and Operations team to identify techniques to overcome sales obstacles.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Accomplished sales goals and boosted revenue by 20% through product knowledge and customer relationship management.
Aggressively pursued competitive accounts by differentiating company from competitors.
Identified opportunities for growth within Utah,Oregon, Idaho and Montana territory and collaborated with sal in simplified language to promote features and increase client base.
Resolved customer issues quickly and managed over 100 accounts to increase sales and me et quotas.
Supervised 13 locations, stepping in to support employees and deliver smooth sales processes for clients.
Increased regional market share 135% for 2020.
Exceeded regional annual sales target by 25%.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Targeted new markets and increased sales through proactive sales and negotiation techniques.
Managed order cycle to enhance business development and maintain sustainabilit