Shantell Parker
Baton Rouge,LA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Care Supervisor
Southside Garden
Baton Rouge, LA
04.2021 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Motivated and supervised [Number] [Job title] and [Job title] in delivering quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Supervised team of [Number] pharmacy technicians.
Driver
Excelsior Packaging Llc
Baton Rouge, LA
05.2019 - 04.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Kept management looped in on daily activities by updating logs with information such as mileage, gas use and special incidents.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked directly with customers to assess damage and incompleteness of orders.
Personal Care Aide Supervisor
Amber Terrace Assisted Living
Baton Rouge, LA
12.2017 - 01.2019
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supervised daily activities and provided assistance to staff.
Direct Care Staff
Progressive Healthcare La
Baton Rouge, LA
09.2013 - 12.2017
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Cared for individuals or families during periods of illness or convalescence, providing companionship, personal care or help in adjusting to new lifestyles.
- Entertained or read aloud to patients to improve mental health and alertness.
- Cleaned, groomed or draped patients to prepare for surgery, treatment or examination.
- Administered medications or treatments such as catheterizations, irrigations or enemas as directed by physician or nurse.
- Applied clean dressings, stockings or support bandages under direction of nurse or physician.
- Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and assisted residents through individual service plans.
Education
High School Diploma -
Baton Rouge Prep Academy
Baton Rouge, LA05.2006
Skills
- Employee Supervision
- Interdepartmental Functions Coordination
- Employee Performance Evaluations
- Employee Training Program
- Time Management
- Employee Recruitment and Hiring
- Employee Work Scheduling
- Decision Making
- Risk Management
- In-service Programs
- Verbal and Written Communication
- Performance Monitoring
- Patient Care Assessment
- HIPAA Guidelines
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Direct Care Supervisor
Southside Garden
04.2021 - Current
Driver
Excelsior Packaging Llc
05.2019 - 04.2021
Personal Care Aide Supervisor
Amber Terrace Assisted Living
12.2017 - 01.2019
Direct Care Staff
Progressive Healthcare La
09.2013 - 12.2017
High School Diploma -
Baton Rouge Prep Academy
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