Shantell Rizzitano

• Streamlined supplier onboarding and new item integration by collaborating with internal departments and external contacts, enhancing customer satisfaction

Produced analytical reports to support decision-making processes.

• Collaborated with internal departments and external stakeholders to enhance stock fill rates.
• Monitored stock fill rates and partnered with replenishers for continuous improvements.
• Facilitated weekly calls to present data, improving fill rate for UNFI's largest customer.
• Engaged with buyers, supplier retail merchandisers, and category specialists to resolve issues.
• Analyzed data from transportation and buying systems, including Manhattan and TMS.

• Fostered strong relationships with clients and stakeholders, delivering enhanced customer experience.
• Executed data entry for records, order processing, and documentation of planned demands to ensure accuracy.
• Assisted in deployment of new tools and system upgrades to enhance operational efficiency.
• Supported customers through problem-solving, ensuring timely completion of tasks and resolving issues effectively.

• Handled many calls a day from different accounts and assisted them with any of their needs.
• Maintained complete knowledge of each account’s functionality and different ways to assist each customer, efficiently problem solving any issues, having clear and direct communication, and overall keeping customer accounts in good standing with the company
• Resolved customer issues promptly through effective problem-solving skills.
• Ensured clear, direct communication to uphold customer satisfaction and account integrity.