Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Shantell Stelly

Adel,Georgia

Summary

Highly organized and dependable candidate with a positive attitude, adept at managing multiple priorities. Willing to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges and the opportunity to utilize interpersonal skills, excellent time management, and problem-solving abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Front Desk Representative

Days Inn
01.2025 - Current
  • Greeting guest with great customer service and registering guest into the system.
  • Checking out guest and resolving any complaints or issues.
  • Communicating with housekeeping and maintenance, management.
  • Keeping lobby and breakfast, restrooms areas clean.
  • Answer phones and making reservations and resolving customer concerns.

Site Supervisor

ResCare
01.2023 - Current
  • Managed staffing schedules efficiently, ensuring adequate coverage for all shifts without compromising quality or continuity of care provision.
  • Promoted a culture of continuous improvement within the team through regular feedback sessions and professional development opportunities.
  • Streamlined care coordination processes, resulting in more efficient use of resources and improved patient satisfaction.
  • Provided guidance on complex cases, assisting Care Managers in making informed decisions regarding client support services.

Rural Route Carrier

United States Postal Service
01.2023 - Current
  • Conducted routine vehicle maintenance checks to minimize downtime due to mechanical issues or malfunctions.
  • Maintained a safe driving record while transporting mail to various rural locations, ensuring the safety of self and others on the road.
  • Provided exceptional customer service by addressing any concerns or inquiries from residents on assigned routes promptly and professionally.
  • Streamlined delivery efficiency with thorough route planning, optimizing time management and fuel consumption.

Caregiver

Home Instead
01.2021 - 01.2022
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Caregiver

Private Client
01.2020 - 01.2021
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted patients with self-administered medications.

Caregiver

Private Client
01.2017 - 01.2020
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted patients with self-administered medications.

Education

Airline/Travel Specialist Diploma -

International Air and Hospitality Academy, Vancouver, Washington
06.2025
  • Advanced knowledge of flight attendant terminology, protocol, responsibilities, and duties including safety procedures, FAA regulations, and customer service using a mock cabin
  • Earned OSHA 10 certification, with an emphasis on general industry knowledge.
  • MEDIC First Aid (First Aid/CPR/AED) certifications
  • Passenger situation role play in a 9 seat, mock cabin with working jump seat, public announcement system, galley, lavatory, and passenger service units.
  • Knowledge of domestic and international city, airport, and airline codes
  • Trained to exceed industry standards of professionalism and customer service skills.
  • Experienced on a live Apollo reservation system building a complete PNR, modifying, dividing, history, FLIFO, and car reservations.
  • Demonstrated proficiency in airport operations including ramp operations, oversold, canceled, delayed flights, public address announcements, weight and balance, and cargo.
  • Proficiency in fare construction, domestic ticketing, special service tickets, MCOs, and excess baggage charges, and cost-effective itinerary planning.
  • Completed training in time management, taking direction, collaboration, and professional communication.

Pharmacy Technician, CNA -

Heritage College, Little Rock, Arkansas
01.2010

Skills

  • Supply stocking
  • Analytical problem-solving
  • Effective time management
  • Accurate cash processing
  • Office management skills
  • Customer service in hospitality
  • Effective communication skills
  • Efficient document organization
  • Client relationship management
  • Engaging with visitors
  • Effective conflict resolution
  • Document creation
  • Experienced in managing multi-line phone systems
  • Timely correspondence coordination
  • Financial transaction oversight
  • Residential cleaning
  • Inventory restocking
  • Experienced with Microsoft Office applications
  • Reception management
  • Guest services management
  • Collaborative team development
  • Room allocation management
  • Administrative assistance expertise
  • Reservation management

Accomplishments

    Graduate in Air and Hospitality Top of my class with perfect attendance and punctuality.

Certification

Certified Nurses Assistant

CPR and Basic life support, first-Aid

Pharmacy Tech

Cosmetologist


Timeline

Front Desk Representative - Days Inn
01.2025 - Current
Site Supervisor - ResCare
01.2023 - Current
Rural Route Carrier - United States Postal Service
01.2023 - Current
Caregiver - Home Instead
01.2021 - 01.2022
Caregiver - Private Client
01.2020 - 01.2021
Caregiver - Private Client
01.2017 - 01.2020
Heritage College - Pharmacy Technician, CNA,
International Air and Hospitality Academy - Airline/Travel Specialist Diploma,

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Shantell Stelly