Summary
Work History
Education
Skills
Timeline
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Shantell Swenson

Plymouth,UT

Summary

Personable professional with a proven track record, excelling in team leadership and complex problem-solving. Demonstrated ability to enhance customer satisfaction and resolve conflicts, leveraging exceptional organizational skills and attention to detail. Achieved significant improvements in team performance and service delivery, embodying reliability and a positive attitude.

Work History

Manager

Maverik Adventure's First Stop
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Counted money, managed tills and performed deposits.
  • Entered log information into the system, made sure all numbers matched and entered all necessary data in to ensure that everything was trackable and easily accessed.

Estimator

Sierra Homes Construction
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Entered in purchase orders for each sub on every job.
  • Compared and adjusted bills as they came in to ensure that they matched the bid given.
  • Entered in change orders to reflect any and all changes made on the job site.
  • Maintained a professional relationship with subs and superintendents to keep communication open and jobs flowing smoothly.

Customer Service Representative

Lowes Home Improvement
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Preformed all cashiering task and return desk promptly to increase customer satisfaction.
  • Handled all in bound customer services calls, helping place orders and set up delivery's.
  • Handled all credit card applications based on individual needs.

Assembly Line Worker

Thermo Fisher
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Event Coordinator

Self-Employed
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Brainstormed and implemented creative event concepts and themes.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Trained and supervised event staff to complete tasks on time.
  • Consulted with customers to determine objectives and requirements for events.
  • Made decorations and set up event as discussed for the highest level of client satisfaction.

Education

High School Diploma -

Fast Forward Charter High
Logan, UT

Apprentice Program
Logan, UT

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Marketing

Customer Service

Positive Attitude

Attention to Detail

Organizational Skills

Professional and Courteous

Reliability

Timeline

Manager

Maverik Adventure's First Stop

Estimator

Sierra Homes Construction

Customer Service Representative

Lowes Home Improvement

Assembly Line Worker

Thermo Fisher

Event Coordinator

Self-Employed

High School Diploma -

Fast Forward Charter High

Apprentice Program

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Shantell Swenson