SHANTELL TORRENCE
Keller,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences. Skilled in anticipating the needs in any environment while addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server
Olive Garden Restaurant
08.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Bank Teller
Wells Fargo
06.2023 - 12.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Financial Customer Service Representative
Charles Schwab
02.2021 - 07.2021
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Provided comprehensive support during account opening processes, ensuring a seamless transition for new customers joining the bank.
- Maintained strict confidentiality when handling sensitive client data, adhering to regulatory requirements and company policies at all times.
- Contributed to achieving team sales targets by promoting relevant banking products and services tailored to individual client needs.
Certified Nursing Assistant
Baylor Scott & White
08.2016 - 09.2018
- Recorded vital signs such as temperature, blood pressure, pulse and respiration rates, and blood sugar
- Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status
- Organized computerized inventory of all parts, supplies, and products
- Established rapport with team members, residents, and families.
Patient Care Technician
Kings County Hospital Center
07.2009 - 08.2012
- Monitored patients' vital signs, including pulse, blood pressure, and respiration
- Performed preliminary diagnostic tests and preoperative practices to ready patients for nurse visits
- Responsible for reporting and charting intake and output functions
- Provided emotional support, physical assistance, and encouragement for patients on their road to recovery.
Education
Associate in Arts - Liberal Arts
Kingsborough Community College
Brooklyn, NY06.2012
Skills
- Knowledge of medical terminology
- Analytical and Problem-Solving skills
- Effective Time Management
- Strong Work Ethic
- Healthcare industry understanding
- Customer Service
References
References available upon request
Timeline
Bank Teller
Wells Fargo
06.2023 - 12.2023
Server
Olive Garden Restaurant
08.2022 - 03.2024
Financial Customer Service Representative
Charles Schwab
02.2021 - 07.2021
Certified Nursing Assistant
Baylor Scott & White
08.2016 - 09.2018
Patient Care Technician
Kings County Hospital Center
07.2009 - 08.2012
Associate in Arts - Liberal Arts
Kingsborough Community College
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