SHANTELL VAUGHN
Wauwatosa,WI
Summary
Dedicated and Reliable Medical Assistant/ Phlebotomist with over 16 years of experience in the Healthcare field. Committed to obtaining the highest level of patient care and patient satisfaction. Excellent communication skills and interpersonal skills with patients, families and other Healthcare Professionals. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Advocate Aurora
03.2022 - Current
- Assist with Patient Care flow
- Chart Prep
- Injection Documentation
- Vitals and Chief Complaint
- Set up and restock exam rooms
- Maintain a clean and organize area
- Provide Advice to improve leadership and Supervisor skills
- Make outbound phone calls to patients after procedures
- Provide back up support for the medical assistant team, which includes all functions of a medical assistant
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Phlebotomists / Lead Medical Assistant
Pro healthcare
12.2021 - Current
- MyChart
- Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed
- Chart Prep
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Injection Documentation
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Immunizations
- Chart Prep
- Patient Calls
- Routine Test
- EKG
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Keep rooms stocked and clean
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Check vital signs and weight
- Perform Routine Tests ex: Urine dip stick, Vision and hearing test
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Assist patients with prep for procedure
- Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
- Collect Forms FMLA, Prior Auth
- Schedule Appointments
- Educate patients
- Perform Lab Draws
- Control Specimen process
- Run Centrifuge
- Collecting organizing and preparing blood samples
CEO and Owner
Tellys Accessories
Milwaukee, WI
07.2018 - 04.2024
- Manages Develpoment
- Operations
- Run the Organization
- Marketing
- Payroll
- Compliance
- Making Capital Decisions
- Hiring Process
Lead Medical Assistant
Froedtert Hospital
Wauwatosa, wi
06.2016 - 12.2021
- Assist with Patient Care flow
- Training and Development of medical Assistants
- Regulatory Compliance
- Schedule Maintenace
- Chart Prep
- Injection Documentation
- Clinic Ordering
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Adhered strictly to HIPAA regulations when handling confidential patient information.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Responded quickly and efficiently to emergency situations within the healthcare facility.
- Provided guidance and support for new employees during their orientation period.
- Vitals and Chief Complaint
- Set up and restock exam rooms
- Maintain a clean and organize area
- Provide Advice to improve leadership and Supervisor skills
- Work closely with Medical Assistant to resolve needs and diverse issues
- Make outbound phone calls to patients after procedures
- Provide back up support for the medical assistant team, which includes all functions of a medical assistant
- Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed
- Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
Education
Associate - Medical Assistant
Sandford brown college
11.2007
Skills
- Medical Assistant - 10 years
- Management/CEO - 6 years
- Customer Service - 10 years
- Phlebotomists - 10 years
- CPR Certification - 10 years
- Organized and Reliable - 10 years
- HIPAA Compliance
- Inventory Management
- Patient Flow Management
- Patient-focused care
- Patient Scheduling
- Procedure Assistance
- Maintaining confidentiality
- Clinical Documentation
- Vital signs monitoring
- Preparing specimens and samples
- Lab equipment setup
- Medical terminology knowledge
- Infection control procedures
- EKG set up and monitoring
- Patient Management
Timeline
Medical Assistant
Advocate Aurora
03.2022 - Current
Phlebotomists / Lead Medical Assistant
Pro healthcare
12.2021 - Current
CEO and Owner
Tellys Accessories
07.2018 - 04.2024
Lead Medical Assistant
Froedtert Hospital
06.2016 - 12.2021
Associate - Medical Assistant
Sandford brown college
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