Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANTELL WARE

Hockley

Summary

Accomplished professional with a track record of success in maintaining medical records operations. Proven talent for organizing and managing patients' health information data, ensuring record accuracy, and developing health information networks. Meticulous and detail-oriented with highlighted leadership qualities and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Lead Advanced Medical Support Assistant

Medical E. DeBakey Veterans Affairs Medical Center
01.2017 - Current
  • Operated computerized programs for entering, modifying, and retrieving medical and patient information
  • Scheduled medical appointments and worked independently in various patient support tasks
  • Effectively communicated with internal and external customers, demonstrating advanced knowledge of medical terminology
  • Contributed to a positive work environment and collaborated with the inter-professional healthcare team.

Team Lead PST/Lab Assistant

Lab Corp
06.2006 - 06.2013
  • Obtained blood and specimens under healthcare provider instructions
  • Verified insurance, collected specimens, and maintained positive patient identification
  • Handled capillary specimens and venipuncture for all age groups.

Medical Office Specialist/Phlebotomist

Quest Diagnostics
02.2008 - 12.2011
  • Maintained and updated patient appointment schedules
  • Operated multiple phone lines, provided record retrieval assistance, and ensured completeness and accuracy of patient records
  • Performed routine blood drawing procedures, processed, and stored patient specimens.

Phlebotomy Weekend Supervisor

Medical Center Labs
04.2007 - 06.2011
  • Managed a team of Mobile Phlebotomists for lab services in long-term care facilities
  • Provided leadership, training, and budget monitoring, ensuring safety precautions
  • Resolved client complaints, performed performance evaluations, and monitored quality improvement.

Lab Assistant/ER Tech

Touro Infirmary
04.2000 - 08.2005
  • Obtained appropriate specimens and transported them to the laboratory
  • Entered patient demographics information and laboratory test orders accurately
  • Updated technical staff on unusual incidents and problematic issues.

Lead Medical Office Assistant

General Practice Clinic
03.1997 - 03.2000
  • Conducted patient interviews, measured vital signs, and assisted in medical procedures
  • Ordered medical supplies, maintained office records, and performed routine laboratory tests
  • Scheduled appointments, managed X-ray and medical records, and completed insurance forms.

Education

Bachelor of Science - Health Administration

Champlain College
Burlington, VT
05.2017

Medical Lab Tech, AAS Degree -

Sanford Brown College
12.2013

General Studies Degree -

Texas A&M University
01.2006

EMT-Basic, Associate of Applied Science -

Nunez Community College
01.2001

Medical Assistant -

Bryman College
01.1997

High School Diploma -

G. W. Carver Sr High School
01.1995

Skills

  • Patient Communication
  • Patient Records Maintenance
  • Patient Scheduling
  • Medical Terminology Understanding

Timeline

Lead Advanced Medical Support Assistant

Medical E. DeBakey Veterans Affairs Medical Center
01.2017 - Current

Medical Office Specialist/Phlebotomist

Quest Diagnostics
02.2008 - 12.2011

Phlebotomy Weekend Supervisor

Medical Center Labs
04.2007 - 06.2011

Team Lead PST/Lab Assistant

Lab Corp
06.2006 - 06.2013

Lab Assistant/ER Tech

Touro Infirmary
04.2000 - 08.2005

Lead Medical Office Assistant

General Practice Clinic
03.1997 - 03.2000

Bachelor of Science - Health Administration

Champlain College

Medical Lab Tech, AAS Degree -

Sanford Brown College

General Studies Degree -

Texas A&M University

EMT-Basic, Associate of Applied Science -

Nunez Community College

Medical Assistant -

Bryman College

High School Diploma -

G. W. Carver Sr High School
SHANTELL WARE