SHANTELL WARE
Hockley
Summary
Accomplished professional with a track record of success in maintaining medical records operations. Proven talent for organizing and managing patients' health information data, ensuring record accuracy, and developing health information networks. Meticulous and detail-oriented with highlighted leadership qualities and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Lead Advanced Medical Support Assistant
Medical E. DeBakey Veterans Affairs Medical Center
2017.01 - Current
- Operated computerized programs for entering, modifying, and retrieving medical and patient information
- Scheduled medical appointments and worked independently in various patient support tasks
- Effectively communicated with internal and external customers, demonstrating advanced knowledge of medical terminology
- Contributed to a positive work environment and collaborated with the inter-professional healthcare team.
Team Lead PST/Lab Assistant
Lab Corp
2006.06 - 2013.06
- Obtained blood and specimens under healthcare provider instructions
- Verified insurance, collected specimens, and maintained positive patient identification
- Handled capillary specimens and venipuncture for all age groups.
Medical Office Specialist/Phlebotomist
Quest Diagnostics
2008.02 - 2011.12
- Maintained and updated patient appointment schedules
- Operated multiple phone lines, provided record retrieval assistance, and ensured completeness and accuracy of patient records
- Performed routine blood drawing procedures, processed, and stored patient specimens.
Phlebotomy Weekend Supervisor
Medical Center Labs
2007.04 - 2011.06
- Managed a team of Mobile Phlebotomists for lab services in long-term care facilities
- Provided leadership, training, and budget monitoring, ensuring safety precautions
- Resolved client complaints, performed performance evaluations, and monitored quality improvement.
Lab Assistant/ER Tech
Touro Infirmary
2000.04 - 2005.08
- Obtained appropriate specimens and transported them to the laboratory
- Entered patient demographics information and laboratory test orders accurately
- Updated technical staff on unusual incidents and problematic issues.
Lead Medical Office Assistant
General Practice Clinic
1997.03 - 2000.03
- Conducted patient interviews, measured vital signs, and assisted in medical procedures
- Ordered medical supplies, maintained office records, and performed routine laboratory tests
- Scheduled appointments, managed X-ray and medical records, and completed insurance forms.
Education
Bachelor of Science - Health Administration
Champlain College
Burlington, VT05.2017
Medical Lab Tech, AAS Degree -
Sanford Brown College
12.2013
General Studies Degree -
Texas A&M University
01.2006
EMT-Basic, Associate of Applied Science -
Nunez Community College
01.2001
Medical Assistant -
Bryman College
01.1997
High School Diploma -
G. W. Carver Sr High School
01.1995
Skills
- Patient Communication
- Patient Records Maintenance
- Patient Scheduling
- Medical Terminology Understanding
Timeline
Lead Advanced Medical Support Assistant
Medical E. DeBakey Veterans Affairs Medical Center
2017.01 - Current
Medical Office Specialist/Phlebotomist
Quest Diagnostics
2008.02 - 2011.12
Phlebotomy Weekend Supervisor
Medical Center Labs
2007.04 - 2011.06
Team Lead PST/Lab Assistant
Lab Corp
2006.06 - 2013.06
Lab Assistant/ER Tech
Touro Infirmary
2000.04 - 2005.08
Lead Medical Office Assistant
General Practice Clinic
1997.03 - 2000.03
Bachelor of Science - Health Administration
Champlain College
Medical Lab Tech, AAS Degree -
Sanford Brown College
General Studies Degree -
Texas A&M University
EMT-Basic, Associate of Applied Science -
Nunez Community College
Medical Assistant -
Bryman College
High School Diploma -
G. W. Carver Sr High School
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