Windows, Excel
Shantell White
Florence,S.C
Work Preference
Summary
Dynamic customer service professional with a proven track record at Food Lion, enhancing customer satisfaction through effective complaint resolution and support. Skilled in time management and adaptability, I excel in delivering service excellence and maintaining reliability, ensuring smooth transitions and fostering loyalty in fast-paced environments.
Work History
Customer Service/ Cashier
Burger King
Florence, S.C
11.2025 - Current
- Cultivated customer loyalty through friendly and attentive service.
- Supported team members to maintain efficient operations at store front end.
- Processed customer transactions swiftly and accurately at a fast-paced restaurant.
Customer Service Lead
Food Lion
Florence, S.C
12.2023 - 08.2025
- Addressed customer complaints and resolved solutions, enhancing customer satisfaction and loyalty.
- Provided primary customer support to internal and external customers, ensuring timely and effective resolution of inquiries.
- Delivered service excellence during account implementation, facilitating smooth transitions for customers.
- Resolved complex customer issues by employing problem-solving strategies and product knowledge.
Warranty Administrator
Efird/Legacy Chrysler Jeep Dealership
Florence, S.C
04.2018 - 12.2023
- Processed warranty claims to facilitate timely payments to mechanics, ensuring service continuity.
- Maintained accurate records of all warranties, repairs, and replacements.
- Resolved issues and appeals promptly to enhance customer satisfaction.
- Contacted insurance carriers and recertified patient benefits and policies to maintain compliance and coverage.
Education
HIGH SCHOOL -
Wyandanch Memorial High School
N.Y01-1992
Skills
- Customer service
- Customer satisfaction
- Conflict resolution
- Time management
- Reliability and punctuality
- Adaptability and flexibility
- Patience and composure
- Cash handling
Volunteer Experience
Hospices, McCleod Hospital, Florence, SC, 04/01/19, 01/01/20, Seated with patients to keep them comfort, dignity, and quality of life., Supported family emotional and spiritual needs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Interests
Shopping, Travel, Customer Service
Timeline
Customer Service/ Cashier
Burger King
11.2025 - Current
Customer Service Lead
Food Lion
12.2023 - 08.2025
Warranty Administrator
Efird/Legacy Chrysler Jeep Dealership
04.2018 - 12.2023
HIGH SCHOOL -
Wyandanch Memorial High School