Shantell Williams

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Strives to maintain professional relationships to increase profitability and drive business results. Diligent CSTL skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Seeks to solve problems quickly to retain customers and delivers high level of service in every interaction. Committed customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Maintain the efforts to be knowledgeable and dedicated customer service professional with extensive experience in retail industry. Demonstrate solid team player behavior with outgoing, positive demeanor and proven skills in establishing rapport with clients. Extremely motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Payroll professional skilled at keeping payroll operations moving smoothly. Well-versed in handling records for as many as 100 hourly and salaried workers. Skilled in compiling statistics, identifying issues and developing solutions.