Shantell Williams
Louisville,KY
Summary
Efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about Technical Support standards with strong skill in retaining product and service information to provide effective issue resolution. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Motivated Software Developer with in-depth knowledge of C#, SQL, Python and JavaScript. Skilled in developing, optimizing and reworking systems to meet specific customer requirements. Expertise in writing codes in various languages and developing flowcharts.
Overview
16
16
years of professional experience
Work History
Software Development Engineer Apprentice
Texas Roadhouse Support Center
Louisville, OH
05.2021 - 12.2023
- Optimized SQL queries for improved performance and scalability of applications.
- Attended weekly knowledge sharing sessions with senior engineers to learn best practices in coding techniques.
- Reviewed existing software code to identify potential issues or areas of improvement.
- Improved and corrected existing software and system applications.
- Tackled development tasks based on system requirements and documented approaches.
Production Worker
General Electric Co
Louisville, KY
09.2020 - 01.2021
- Hand-assembled needed parts with bolts and screws.
- Set up and operated production machinery according to company's specific standards and protocols.
- Identified defective parts or components and removed them from production line.
- Ensured proper labeling of completed products before shipping out.
- Cleaned up work area at end of shift to maintain safe working environment.
Internet/Phone Repair Technician
Charter Communications
Louisville, KY
05.2018 - 07.2020
- Provided over the phone troubleshooting assistance with customers experiencing technical difficulties with internet and home phone services
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Multitasking between many systems to provide efficient technical support Improved customer satisfaction by finding creative solutions to problems
- Configured hardware devices and software settings to optimize network performance.
- Handled all delegated tasks, including sales and billing inquiries
- Maintained accurate records of customer interactions and transactions in an organized database system.
Debt Collection Specialist
Diversified Consultants Inc.
Louisville, KY
01.2018 - 03.2018
- Taking Inbound/Outbound calls for multiple clients Executed account updates and noted account information in company data systems
- Handled past due accounts, including collections and status reports
- Managed all payments processing, invoicing and collections tasks
- Learn and adhere to all state and federal law regarding debt collection practices
Open Enrollment Specialist
Humana
Louisville, KY
08.2017 - 12.2017
- Taking outbound calls from Insurance Agents certified to see Medicare products
- Instructing agents on how to get contracted & certified to sell Humana Medicare products
- Providing agents with information about specific Humana Plan
- Assisting agents with technical issues.
Retail Sales Consultant
AT&T
Clarksville, IN
03.2017 - 08.2017
- Provide extraordinary Customer Service by being compassionate towards and understanding customer's needs
- Build value by offering solutions to their specific needs
- Represent Prime communication and the AT&T brand with the utmost professionalism
- Assist the manager from time to time with store operation tasks
- Cooperate with fellow RSC's to achieve a team approach to sales
- Achieve sales benchmarks
- Excel in the sales of AT&T products and services, including entertainment
- Work with the store and district management to stand out and succeed within our community.
Server/Bartender
Buffalo Wild Wings
Louisville, KY
05.2013 - 07.2017
- Providing great customer service to guest
- Making sure their time at Buffalo Wild Wings is enjoyable
- Serving guest great food
- Staying up to date with current sports events
- Maintaining a fun & friendly atmosphere.
Customer Service Representative
Serco Inc.
Campbellsville, KY
04.2012 - 03.2013
- Making hotel reservations for several hotel chains around the world
- Listening and solving customer issues.
Server
Bob Evans
Bowling Green, KY
08.2011 - 11.2011
- Cleaning seating areas
- Keeping customers satisfied
- Seating customers
- Bringing out food and drinks to the customers
- Busing tables
Temp Worker
Sun Products Inc.
Bowling Green, KY
06.2011 - 08.2011
- Warehouse associate Making sure products were boxed or capped without any defects
Cashier/Shift Manger
BaskinRobbins
Campbellsville, KY
05.2008 - 08.2010
- Scooping ice cream
- Decorating cakes
- Making sure the customers leave happy and satisfied
- Responsible for taking money
- Making sure the lobby and bathrooms were clean
- Opening store
- Unloading trucks
- Handling any problems with customers
- Locking up store
- Training new employees.
Education
Massage Therapy -
Louisville School of Massage
12.2015
Diploma -
Campbellsville High School
01.2009
Western Kentucky University
Associate of Applied Science - Information Technology
Jefferson Community And Technical College
Louisville, KYSkills
- Computer Skills
- Customer Service Skills
- Technical Consulting
- Sales
- Troubleshooting
- Software repair
- Design and Development
- Programming
- Testing and Debugging
References
BaskinRobbins
- Jametria Atkinson, 502-930-8886, Former co worker
- JD Humphress, 270-789-3131, Former Manager
- Fanta Taylor, 502-220-6365, Former Supervisor
Timeline
Software Development Engineer Apprentice
Texas Roadhouse Support Center
05.2021 - 12.2023
Production Worker
General Electric Co
09.2020 - 01.2021
Internet/Phone Repair Technician
Charter Communications
05.2018 - 07.2020
Debt Collection Specialist
Diversified Consultants Inc.
01.2018 - 03.2018
Open Enrollment Specialist
Humana
08.2017 - 12.2017
Retail Sales Consultant
AT&T
03.2017 - 08.2017
Server/Bartender
Buffalo Wild Wings
05.2013 - 07.2017
Customer Service Representative
Serco Inc.
04.2012 - 03.2013
Server
Bob Evans
08.2011 - 11.2011
Temp Worker
Sun Products Inc.
06.2011 - 08.2011
Cashier/Shift Manger
BaskinRobbins
05.2008 - 08.2010
Massage Therapy -
Louisville School of Massage
Diploma -
Campbellsville High School
Western Kentucky University
Associate of Applied Science - Information Technology
Jefferson Community And Technical College
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