Shantell Coleman
Retail Cashier; Leasing Consultant
Centralia,WA
Summary
Passionate individual with several years of experience in leasing consultant role and reatil sale roles. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
18
18
years of professional experience
Work History
Floating Leasing Consultant
11 Residential
Kirkland, WA
06.2022 - 03.2023
- Operating software CRM, Yardi, and Voyager.
- Conducted property tours to showcase available units and community features.
- Managed tenant relations by addressing concerns and facilitating communication.
- Maintained 2 communities of 118 units 6 Wood Flats, and 78 units Capitol Crossing Apartments.
- Assisted residents with lease applications and rental inquiries.
- Coordinated move-in and move-out processes for residents efficiently.
- Collaborated with maintenance teams to resolve resident service requests promptly.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
Lead Cashier
Pilot Flying J
Tumwater, WA
10.2015 - 03.2022
- Established fuel pump stations at front and rear locations.
- Configured showers, parking spaces, and drop trailer areas.
- Handled phone calls, faxes, filing, and data entry tasks efficiently.
- Processed customer transactions within POS system while assisting customers directly.
Customer Service Cashier
Jockey Outlets
Tulalip, WA
06.2015 - 09.2015
- Greeted customers upon entering store.
- Fitted ladies with new bras.
- Stocked shelves and helped relocate store upon moving.
Shift Lead Cashier
Donna's Truck Stop
Tulalip, WA
10.2011 - 05.2015
- Established fuel pump stations at front and back locations to enhance service accessibility.
- Configured showers, parking areas, and trailer drop zones to optimize operational flow.
- Processed food orders and managed phone inquiries efficiently for improved customer service.
- Completed customer transactions at register, including tobacco orders and end-of-day paperwork.
Internet Sales New and Used Cars
Clyde Revord
Everett, WA
11.2010 - 07.2011
- Posted listings for new and used cars on Craigslist to attract potential buyers.
- Managed phone and email inquiries to ensure prompt responses.
- Tracked customer interactions and inquiries using Excel spreadsheets for organized record-keeping.
ASR Portrait Packages
Olan Mills Photography Studio
Everett, Washington
06.2010 - 07.2010
- Monitored portrait package orders, appointments, and financial transactions.
- Welcomed customers to Kmart while promoting Olan Mills portrait packages and deals.
- Arranged product display tables to enhance visibility of offerings upon customer entry.
Apartment Manager
Williams Investments
Everett, Washington
09.2009 - 01.2010
- Posted vacant apartments on Craigslist to attract potential tenants.
- Maintained community of 20 units and 40 properties in Snohomish County.
- Conducted regular property inspections to uphold safety and aesthetic standards.
- Coordinated move-outs, cleanings, and move-ins to minimize vacancy periods.
- Resolved tenant complaints promptly while fostering positive tenant relationships.
- Performed unit walkthroughs to identify potential issues or hazards.
- Responded to emergency maintenance requests from tenants 24/7 as necessary.
- Enforced noise levels, parking regulations, and pet policies effectively.
Retail Sales Associate
Dressbarn
Grove City, Pennsylvania
01.2009 - 02.2009
- Facilitated customer product selection and inquiry resolution efficiently.
- Maintained organized, visually appealing merchandise displays consistently.
- Operated point-of-sale systems to process transactions accurately.
- Steamed merchandise daily and conducted end-of-day store cleaning.
Seasonal Retail Sale Associate
Rocky Mountain Chocolate Factory Inc.
Grove City, Pennsylvania
09.2008 - 12.2008
- Managed inventory systems to ensure accurate stock levels and timely replenishment.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
Senior Retail Sales Associate
Dickies Factory Outlet
Tulalip, WA
08.2007 - 08.2008
- Tracked register funds and delivered exceptional customer service.
- Facilitated fitting room access for optimal customer experience.
- Restocked shelves with products to ensure availability.
- Managed opening and closing paperwork for accurate financial reporting.
- Ensured store cleanliness and readiness prior to closing.
- Organized merchandise displays to enhance shopping experience.
- Trained new associates on policies, product knowledge, and service techniques.
- Processed sales transactions efficiently using point-of-sale systems.
Apartment Assistant Manager
Reeder Management
Everett, WA
03.2007 - 08.2007
- Executed basic office duties, including filing, data entry, and customer service.
- Assisted in managing daily operations for residential apartment community.
- Coordinated tenant communications to promptly address resident inquiries.
- Maintained accurate records of lease agreements and tenant documentation.
- Collaborated with maintenance staff to ensure timely repairs and property upkeep.
- Implemented effective marketing strategies to attract prospective tenants.
- Streamlined move-out and move-in processes to minimize vacancy periods.
Floating Leasing Consultant
Bay Point Management
Bothell, WA
02.2007 - 03.2007
- Facilitated lease applications and addressed rental inquiries for residents.
- Conducted property tours, highlighting available units and community amenities.
- Coordinated move-in and move-out processes, ensuring efficiency and resident satisfaction.
- Floated among 10 different apartment communities to meet operational needs.
- Ensured compliance with housing regulations and company policies at all times.
Retail Sales Associate
Dickies Factory Outlet
Tulalip, WA
04.2006 - 02.2007
- Established location for grand opening, including setup of displays and inventory counting.
- Maintained organized merchandise displays, enhancing visual appeal.
- Assisted customers with product selection and inquiries, improving service quality.
- Operated point-of-sale systems for efficient transaction processing and refunds.
- Restocked shelves to ensure product availability for customers.
- Addressed and resolved customer complaints promptly, fostering positive experiences.
- Trained new associates on store policies and procedures for consistent operations.
- Greeted each customer and provided assistance in locating items to boost satisfaction.
Floating Leasing Consultant
S & J Management
Everett, Washington
09.2005 - 01.2006
- Managed operations across three apartment communities, ensuring high standards of service.
- Filled in for three community managers, tracking accounts receivable and maintaining accurate records.
- Conducted property tours to highlight available units and community amenities effectively.
- Coordinated move-in and move-out processes to enhance resident experience.
- Collaborated with maintenance teams to promptly resolve resident service requests.
- Implemented targeted marketing strategies to attract prospective tenants to properties.
- Ensured compliance with local housing regulations and company policies consistently.
- Processed lease agreements, collected security deposits, and facilitated rent payments efficiently.
Seasonal Retail Sales Associate
Wal*Mart
Tulalip, WA
09.2004 - 01.2005
- Maintained organized merchandise displays to enhance store environment.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints professionally to ensure satisfaction.
- Stocked shelves and organized inventory to maximize product availability.
- Assisted customers in finding appropriate products based on needs.
- Provided fitting room assistance, addressing customer preferences effectively.
- Welcomed customers, offering assistance in locating requested items.
- Ensured cleanliness of work environment through regular maintenance tasks.
Education
GED -
Everett Community College
Everett, WA06.2010
Skills
- Keyboarding (45 wpm) and ten-key (105 kpm) proficiency
- Office equipment operation
- Data entry and filing
- Microsoft Excel and Outlook
- Presentation design with PowerPoint
- Light accounting and bookkeeping fundamentals
- Accounts payable and receivable management
Awards
- Employee of the month, 04/01/21, Pilot Flying J
- Employee of the month, 02/01/22, Pilot Flying J
Timeline
Floating Leasing Consultant
11 Residential
06.2022 - 03.2023
Lead Cashier
Pilot Flying J
10.2015 - 03.2022
Customer Service Cashier
Jockey Outlets
06.2015 - 09.2015
Shift Lead Cashier
Donna's Truck Stop
10.2011 - 05.2015
Internet Sales New and Used Cars
Clyde Revord
11.2010 - 07.2011
ASR Portrait Packages
Olan Mills Photography Studio
06.2010 - 07.2010
Apartment Manager
Williams Investments
09.2009 - 01.2010
Retail Sales Associate
Dressbarn
01.2009 - 02.2009
Seasonal Retail Sale Associate
Rocky Mountain Chocolate Factory Inc.
09.2008 - 12.2008
Senior Retail Sales Associate
Dickies Factory Outlet
08.2007 - 08.2008
Apartment Assistant Manager
Reeder Management
03.2007 - 08.2007
Floating Leasing Consultant
Bay Point Management
02.2007 - 03.2007
Retail Sales Associate
Dickies Factory Outlet
04.2006 - 02.2007
Floating Leasing Consultant
S & J Management
09.2005 - 01.2006
Seasonal Retail Sales Associate
Wal*Mart
09.2004 - 01.2005
GED -
Everett Community College