Shantelle Buchanan
Vanceboro
Summary
Dynamic Paint Specialist at Sherwin Williams Co, recognized for driving sales growth through expert color matching and upselling strategies. Proven ability to enhance customer satisfaction and loyalty by delivering exceptional service and mentoring junior staff. Committed to safety and efficiency, consistently exceeding performance targets while minimizing waste.
Overview
13
13
years of professional experience
Work History
Paint Specialist
Sherwin Williams Co
04.2015 - 07.2022
- Reduced waste generation through efficient use of materials and proper disposal methods.
- Conducted successful product demonstrations at trade shows, attracting potential customers and increasing brand visibility.
- Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed a loyal client base through consistent high-quality workmanship and excellent communication skills.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
Telemarketer
Cido Research
04.2015 - 04.2018
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
Sandwich Artist
SUBWAY®Restaurants
05.2013 - 11.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Cashier
Marden's Surplus & Salvage
06.2009 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Calais High School
Calais, ME06-2011
Skills
- Time management efficiency
- Paint application techniques
- Color matching expertise
- Training and mentoring
- Surface preparation
- Inventory management
- Paint mixing mastery
- Technical writing proficiency
- Safety protocol adherence
- Color theory
- Upselling strategies
- Performance tracking
Languages
English
Full Professional
Timeline
Paint Specialist
Sherwin Williams Co
04.2015 - 07.2022
Telemarketer
Cido Research
04.2015 - 04.2018
Sandwich Artist
SUBWAY®Restaurants
05.2013 - 11.2014
Cashier
Marden's Surplus & Salvage
06.2009 - 08.2012
High School Diploma -
Calais High School
Similar Profiles
Chris Humphrey, MBAChris Humphrey, MBA
National Sales Manager: National Accounts at Sherwin-Williams Consumer Brands GroupNational Sales Manager: National Accounts at Sherwin-Williams Consumer Brands Group
Jessica KulpJessica Kulp
Customer Service at Sherwin WilliamsCustomer Service at Sherwin Williams
Dylan RasmussenDylan Rasmussen
Store Manager at Sherwin-WilliamsStore Manager at Sherwin-Williams
Andre GreeneAndre Greene
Team Leader at WeyerhaeuserTeam Leader at Weyerhaeuser
Michelle CannonMichelle Cannon
Cafeteria Manager at Craven County SchoolsCafeteria Manager at Craven County Schools