Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shantelle Cato

Shantelle Cato

Pearland,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Babysitter

Sittercity
08.2014 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.

Customer Service Representative

VSP Vision Care
10.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Child Care Supervisor

Divine Angels Learning Academy
09.2020 - 09.2022
  • Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
  • Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
  • Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
  • Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
  • Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
  • Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
  • Coordinated field trips as enriching experiences aligned with curricular objectives aimed at broadening children''s understanding of real-world applications.
  • Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.

Call Center Representative

Alorica
10.2019 - 09.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Chat Representative

Uber Eats
09.2018 - 10.2019
  • Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
  • Identified trends in customer issues and provided feedback to management for continuous improvement initiatives.
  • Adapted communication style according to individual customer preferences, creating a tailored support experience.
  • Promoted additional products or services when appropriate, contributing to company revenue growth.

Customer Service Representative

Sutherland Global
08.2016 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Summer Camp Counselor

Divine Angels Learning Academy
06.2014 - 08.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching, and participating with campers.

Education

Masters in Healthcare Administration -

Texas Southern University
Houston, TX
12-2023

High School Diploma -

Stafford High School
Stafford, TX
06-2013

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Following Directions
  • Dependability
  • Reliability and punctuality
  • Flexible scheduling
  • Maintaining safe environment
  • Child Supervision

Timeline

Customer Service Representative

VSP Vision Care
10.2022 - 07.2024

Child Care Supervisor

Divine Angels Learning Academy
09.2020 - 09.2022

Call Center Representative

Alorica
10.2019 - 09.2020

Customer Service Chat Representative

Uber Eats
09.2018 - 10.2019

Customer Service Representative

Sutherland Global
08.2016 - 09.2018

Babysitter

Sittercity
08.2014 - Current

Summer Camp Counselor

Divine Angels Learning Academy
06.2014 - 08.2016

Masters in Healthcare Administration -

Texas Southern University

High School Diploma -

Stafford High School
Shantelle Cato