Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Shantelle Likes

Shantelle Likes

Saratoga Springs,UT

Summary

Results-driven employee and customer service professional with a strong work ethic, dedication, and a positive, energetic attitude. Known for my exceptional communication skills and ability to thrive in fast-paced, high-pressure environments. I bring a wealth of experience in customer service, consistently delivering outstanding service while managing multiple tasks efficiently and with enthusiasm!

Overview

4
4
years of professional experience

Work History

Design Validation Specialist

Ion Solar
Orem, UT
07.2024 - Current
  • Check and respond to emails.
  • Text/Call customers about any needs regarding their Solar System.
  • Audit and validate customer's Solar System layouts/designs on their roof.
  • Answer calls from customers to answer any questions or concerns they may have regarding their design layout.
  • Assist customers and coworkers with any changes that need to happen when adding additional needs to the customer's solar system.
  • Help coworkers from other departments when needed.
  • Meet monthly goals to help grow and improve the Design Validation department.
  • Meet with my manager bi-weekly to review what I need to work on and any accomplishments I have completed.

Housekeeper

Courtyard by Marriott
Lehi, UT
09.2022 - 11.2023
  • Stocked cleaning cart with fresh linen and cleaning supplies.
  • Striped vacant rooms.
  • Cleaned bathrooms and bedrooms within 20-30 minutes
  • Restock rooms with blankets, toilet paper, soap, and freshly cleaned towels
  • Making sure my cleaning cart is fully stocked and ready for the next day's shift
  • Delivered requested items, such as extra pillows or blankets, to guest rooms.
  • Followed safety procedures when handling hazardous materials.
  • Inspected guest rooms after cleaning to ensure they were presentable.

Server

Thanksgiving Point
Lehi, UT
02.2023 - 07.2023
  • Greeted guests and provided menus.
  • Performed opening and closing duties such as setting up the dining area and restocking supplies.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Server

Dennys Restaurant
Saratoga Springs, UT
08.2021 - 09.2022
  • Greeted guests and provided menus.
  • Took customer's orders and input the orders in our POS (Point of Sale) system.
  • Checked food before serving it to customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties, such as setting up the dining area and restocking supplies.
  • Handled cash, debit, and credit card transactions.

Education

High School Diploma -

Horizon High School
Thornton, CO
05-2013

Associate of Science -

Salt Lake Community College
Taylorsville, UT

Skills

  • Time management
  • Strong communication
  • Adaptability
  • Empathy and understanding
  • Open-minded
  • Optimistic
  • Conflict-resolution
  • Reliability and punctuality

Affiliations

  • Artist
  • Gamer
  • Animal Lover
  • Movie/TV Series Nerd

Accomplishments

  • Phi Theta Kappa Honor Society

Timeline

Design Validation Specialist

Ion Solar
07.2024 - Current

Server

Thanksgiving Point
02.2023 - 07.2023

Housekeeper

Courtyard by Marriott
09.2022 - 11.2023

Server

Dennys Restaurant
08.2021 - 09.2022

High School Diploma -

Horizon High School

Associate of Science -

Salt Lake Community College

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Shantelle Likes