Shantelle Owens

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Teams with the Home Furnishings Consultant (HFC) and/or Selling Assistant and ensures that all established procedures are followed in a manner that is friendly, courteous, and professional.

· May attend sales meetings as directed by supervisor

· Discusses payment options with the customer, including financing options. Accesses the order through the POS system, generating a customer invoice

· Works with the customer to determine the best delivery date that meets the customer’s needs.

· Resolves delivery date issues with customer teaming with the HFC or Selling Assistant or Manager as appropriate

· In the case where a customer is unsure about their decision to purchase, teams with the HFC or Selling Assistant along with management, as appropriate, to find an alternative to meet the customer’s needs

· At times confirm the delivery with the customer and may partner with the Warehouse team to confirm receipt, order, and to discuss any specific delivery specifications

· Partners with the management team depending on the nature of any issue that may arise

· Follows all established office standards, store policies and applicable store procedures in a timely and accurate manner

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Executed vendor setup and payment, administration of bank accounts and account reconciliations.
• Protected company assets with strategic risk management approaches.
• Analyzed financial statements against forecasts to prepare high-level variance analysis.
• Created organizational structures to improve accounting and finance functions.
• Increased revenue by assisting with operations management, sales and marketing efforts.
• Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
• Evaluated competitor data and statistics to develop business investment strategy and drive growth.

• Answer and re-direct incoming phone calls and take detailed messages
• Meet, greet, and assist visitors/vendors with courtesy
• Fax, send FedEx/ UPS packages, receive incoming/outgoing mail & packages
• Handles Customer Complaints facilitating assessments for new applicants
• Schedule meetings and conference calls, as requested
• Order office supplies and consumables from office vendors
• Monitors daily lunch orders and guide lunch delivery personnel
• Maintains reception area appearance to ensure it's presentable
• Handles other duties, as needed

• Cash handling and reconciling cash receipts, invoices, make truck orders, payroll, scheduling setting and resetting the store plan
• Gram, train new employees, leader, help with truck plus push out merchandise, interview.

• Inspected merchandise for quality and arranged proper display location on floor.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Planned and coordinated product availability for advertising and promotion purposes.
• Assembled quarter and full-size point of purchase promotional displays.
• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
• Worked with managers and advertising directors to optimize promotions.
• Conferred with store managers to obtain information about customer needs and preferences.
• Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
• Educated employees on new merchandise during seasonal workshops.
• Ran markdown reports, managed store replenishment and analyzed buying reports.
• Monitored and analyzed sales records and consumer purchasing trends.

• Cash handling and reconciling cash receipts, setting and resetting the store flow, train new employees, leader, help with truck plus push out merchandise
• Cashier and Plan-o-gram team member, Cash handling and reconciling cash receipts, setting and resetting the store, merchandising and stocking items in the area in the store we reset!
• Accomplishments
• Learned on how to read graphs and plan-o- grams better then before and work at an even faster pace!
• Skills Used
• Being able to read plan-o-gram sheets a little al ready and my ability to grasp concepts fast and being a good worker
• Updated pricing and signage to complete product displays and educate customers.
• Answered customer questions regarding store merchandise, department information and pricing.
• Verified products appeared at correct locations in proper quantities.

• Helped with putting the whole store together for the grand opening, Merchandising the store and stocking items, answering phones, cash handling and reconciling cash receipts, truck crew team leader (getting the boxes off the truck into the store), markdown leader, opening and closing store!
• Accomplishments
• I was employee of the month and was the head leader of the truck crew
• Skills Used
• Being a leader and helping others grasp the best concept of there job and getting it done fast and as a team
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Cash handling and reconciling cash receipts, answering phones, customer service and taking orders, maintain work area!
• Accomplishments
• Helped with bring in new customers because i was also in school at the time so I would tell my classmates about the place, also my speed of customer service!
• Skills Used
• My ability to grasp concepts and move fast

• Cash handling and reconciling cash receipts, customer service and sales, merchandising the store and stocking items, answering phones, opening and closing the store!
• Accomplishments
• I learned how to sale and fill out a fishing licenses and about different sport products,
• Skills Used
• I used my ability to grasp concepts fast and well

• Cash handling and reconciling cash receipts, customer service and sales, merchandising the store and stocking items, markdowns, answering phones, opening and closing store!
• Accomplishments
• Learned to merchandise and have good customer service also to multi task!
• Skills Used
• My ability to grasp concepts fast and a fast worker

• Dispense medication, transport clients to doctor appointment, coordinate activities, documentation and filing reports on each client
• Accomplishments
• Learned how to to dispense medication and coordinate activities also documenting and filing
• Skills Used
• My ability to grasp concepts fast and being a very good worker